Head of Growth Services (EMEA)

Backbase is pioneering a new outcome-driven growth service, powered by our Customer Lifetime Orchestrator (CLO), designed to dramatically increase product holdings and deepen customer relationships through intelligent, data-driven orchestration and AI.

We’re looking for a senior operator to own the P&L and build a hub-and-spoke Growth Ops organisation that runs 90-day pilots, proves uplift with rigorous measurement, and converts successes into long-term revenue-share and managed contracts.

You will design and productize playbooks (activation, expansion, retention), lead client-facing Growth Leads and campaign teams, publish measurement protocols, and negotiate outcome-based commercial terms with enterprise banks. You’ll partner with Product, Sales and Legal to operationalize scale (automation, runbooks, billing) and present monthly performance to bank executives. Aim: rapid pilots, repeatable playbooks, and a profitable services P&L.

You have 10+ years in growth, revenue ops, or managed services leadership (fintech, bank, or growth-stage SaaS), a proven track record with outcome-based or revenue-share models, and strong experience in experimental design and uplift measurement. You’re a confident negotiator with C-suite presence and a builder who can hire and scale teams.

What you'll do

Primary objectives (first 12 months)

• Launch, run and scale engagement with at least 10 large and mid-sized banks in year 1;
• Build and retain a high-performing team (growth leads, campaign managers, data & measurement, automation engineers);
• Build and scale the supporting operating model: designing and productizing scalable growth playbooks, often leveraging CLO's advanced orchestration capabilities, Analytics & Experimentation, Automation, Measurement, Commercial Ops;
• Own commercial terms and measurement protocol for outcome-based pricing, including legal & audit guardrails.

Key responsibilities

• P&L ownership for Growth Services including pricing, margins, hiring and GTM in close collaboration with the Backbase Sales and Customer success teams;
• Design and operationalize the 90-day pilot playbook and standardize handoffs to banks’ internal teams;
• Negotiate and close managed-outcome / revenue-share agreements with enterprise banks;
• Ensure airtight measurement: randomized holdouts, attribution windows, audit clauses, and transparent reporting;
• Partner with Product, Sales, Legal, Security and Customer Success to ensure safe, compliant, and scalable delivery;
• Create repeatable playbooks, train bank teams, and publish internal case studies and benchmarks.

Who you are

Must-have experience & skills

• 10+ years in growth, revenue operations, or operations leadership at fintech, bank or growth-stage SaaS;
• Proven track record scaling managed services or outcome-driven revenue models (revenue share / success fees);
• Strong understanding of data-driven experimentation, uplift modeling, and measurement design;
• Commercial credibility: experience negotiating with C-suite of banks or large financial services customers;
• Team-building experience: building cross-functional teams (analytics, automation, campaign ops);
• Excellent communicator with executive presence; able to lead client executive reviews.

Our Perks

• Free, healthy lunches every day. Plus snacks and drinks.
• Friday parties every month. Office boat you can use with your team.
• Discounted gym membership through our corporate fitness plan.
• Specific budget for your personal development.
• You can wear clothes you feel comfortable in.
• We provide all employees with high-spec Macs and tech set up.

Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other’s achievements, share jokes, and our love for food, movies, traveling, and sports. We’re one big and diverse family working towards the same goal.