Business Specialist - Center of Excellence Services

If making a difference matters to you, then you matter to us.

Join Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact, providing expert software and information solutions that the world’s leading professionals rely on in the moments that matter most. You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.

You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs.

As a Business Specialist in the Center of Excellence Services for Legisway, you play a pivotal role in defining, documenting, and standardizing our service delivery processes across the Legisway implementation lifecycle. You ensure consistency, efficiency, and quality in service execution by collaborating closely with Product, Customer Success, and Knowledge Teams.

Responsibilities:

• Define and document standardized implementation processes and best practices.
• Collaborate with Product teams to define and document implementation methods for new and existing features.
• Participate in User Acceptance Testing (UAT) for new releases from a services perspective.
• Provide internal advisory support on non-technical service and support interactions.
• Contribute to the Services Efficiency Roadmap and advise on future product improvements.
• Support onboarding and skill development of new consultants through internal training and certification frameworks.

Skills required:

• Strong understanding of service delivery and customer success processes in a SaaS environment.
• Experience in process documentation and best practice development.
• Excellent communication and collaboration skills.
• Familiarity with legal tech or SaaS implementation is a plus.
• Analytical mindset with attention to detail.
• Ability to easily grasp and explain technical concepts in a simple manner.
• Fluent in English, with strong fluency in French and/or German preferred.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.