Director Resilience

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Director Resilience – Amsterdam

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. With 73 green, sustainability, sustainability-linked and transition bond tranches in 2021 and 51 sustainability-linked loans in EMEA in 2021, MUFG is committed to supporting clients to achieve sustainable business growth.

Your impact at MUFG

We are currently recruiting for a Director Resilience in Amsterdam. We are looking for a seasoned resilience professional to support the Head of Resilience with operational management, coordination and delivery of the bank’s operational resilience and business continuity activities. The Director will be deputy to the Head of Resilience, who is accountable for the longer-term strategy for resilience, driving transformation and external alignment, senior stakeholder management and the positioning of resilience in the wider firm.

The Resilience Director will act as a central point of coordination, helping the team stay organized, focused, and connected across priorities. The role will lead the day-to-day execution of operational and technical resilience activities. This is a hands-on role focused on driving, improving coordination, embedding structure across resilience processes, and leading the team to deliver at its best.

Function positioning

The European Resilience Team exists to ensure MUFG can continue to deliver critical services to clients, markets and regulators. They help make sure that the bank can withstand, respond to, and recover from disruptions, so that all critical services remain available to clients and the financial system under all conditions. The team also safeguards efficient and seamless operations of key business processes, identifying and implementing change to drive efficiencies and enhance controls. They bridge design and execution, driving change whilst keeping the bank safe, secure and compliant. The European Resilience Team reports to the Chief Operating Officer of MUFG Bank Europe. The team leads initiatives on business continuity and information security, procurement and vendor management, outsourcing and third-party risk management, end-to-end process optimisation and a robust operational resilience framework in accordance with the Digital Operational Resilience Act (DORA).

The role includes the following:

• Operational management: Coordinate and oversee the daily activities of the operational resilience team, ensuring priorities are executed in line with requirements and internal policies. Develop KPIs and metrics to measure process performance and improvement, substantiating the maturity of resilience. Coach and guide the resilience team members, aligning and tracking delivery and driving execution prowess.
• Cross-functional coordination: Collaborate with other teams including Technology, Operations, Risk, Legal, Compliance and Business functions, ensuring resilience measures are integrated into business-as-usual practices.
• Operational reporting: Provide timely and regular reporting on resilience metrics, issues and remediation progress to the Managing Director to provide meaningful insight in relevant governance forums.
• DORA compliance: Drive a variety of tasks and initiatives with the Resilience Team, ensuring compliance with the Digital Operational Resilience Act. Monitor and assess the effectiveness of controls and measures, supporting with change where required to maintain compliance and mitigate risks.
• Oversee the identification and monitoring of Critical and Important Functions (CIFs), operational dependencies and the connection into an end-to-end business process architecture, to leverage the framework for business value: identifying inefficiencies, bottlenecks, opportunities for process optimisation and innovation.
• Business Continuity Management: Maintain and operate the bank’s Business Continuity Management framework, in close partnership with relevant functional and regional colleagues. Ensure alignment with regulatory expectations and an operational readiness for unexpected business interruptions, aligned to the stages prevent, prepare, respond and recover.
• Recovery planning: Oversee Business Impact Analyses (BIAs) across all functions to identify critical services, dependencies, and impact tolerance levels such as recovery time and recovery point objectives. Oversee that business units maintain, test and update continuity and recovery plans that are practical, realistic and aligned with operational resilience requirements.
• Risk Management: Collaborate with 2nd line risk management colleagues to identify and assess resilience-related risks and develop mitigation strategies. Monitor dependencies for potential risks and take appropriate actions to address them.
• Training and Awareness: Conduct training sessions and workshops to educate employees on external resilience expectations, helping foster a culture of compliance and awareness throughout the organization.
• Policy Development: Develop and maintain a comprehensive resilience framework including up-to-date policies, procedures and controls. Collaborate with internal stakeholders, including legal, risk management, and compliance teams, to align policies with regulatory requirements.
• Encourage and endorse the development of new initiatives which will enhance key business process efficiencies and controls. Collaborate to map out existing processes, analyse workflows and identify areas where optimisation can be achieved. Drive change initiatives that embed resilience into the business culture.

In order to be successful in the role, you will need the following:

• University degree in finance, business administration, or a related field. Additional certifications or training in Operational Resilience, risk management, compliance, or outsourcing will be advantageous.
• Minimum of 15 years of experience in the banking or financial services industry with direct exposure to resilience related topics for at least 5 years. Demonstrable international experience with intragroup risk and control frameworks, including complex matrix organisational structures.
• Fluent in English. Other languages such as Dutch, Japanese, Spanish, German, French are desirable.
• Software skills: Excel (advanced preferred), Power Point, PowerBI, Service Now. Advanced technical skills to successfully leverage IT solutions to drive simplification, automation and efficiency.
• Strong analytical skills with the ability to review and analyze complex outsourcing documentation and identify compliance gaps or risks. Proficiency in using analytical tools and techniques to support decision-making processes.
• Strong knowledge of European regulatory guidelines and expectations is essential, including the EU Digital Operational Resilience Act (DORA), new EBA guidelines covering non-ICT third party service providers.
• Excellent written and verbal communication skills to convey complex information clearly and concisely. Ability to collaborate with cross-functional teams and stakeholders at various levels of the organization.
• Strong problem-solving skills to identify and resolve issues related to outsourcing compliance and risk management. Ability to think critically and propose practical solutions.
• Willingness to adapt to changing regulatory requirements and organizational needs. Openness to learning and staying updated on industry trends and best practices.

Personal requirements:

• Integrity and Responsibility
• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective
• Professionalism and Teamwork
• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally
• Challenge Ourselves To Grow
• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

What do we have to offer:

• We offer you a role in one of the largest banks of the world in a growing and international environment.
• You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.
• We take into account your home situation and your ambitions and help you to balance work and private life.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures who strive for the best.
• Gross salary based on experience and consistent with the market.
• 8% holiday allowance and 13th month payment.
• 30 vacation days per year. Optionally, you can buy 15 additional days.
• Commuting allowance based on annual public transport 2nd class, most economical way, or €0.23 per km with a max of 75 km one way.
• €5.00 net remote working compensation per day, with a maximum of €60.00 per month.
• Possibility to order a mobile phone (up to €800).
• Possibility to order office equipment for the home office (up to €500).
• Remote Working Policy, including Working From Home (WFH) and Remote Working in another Country.
• Bicycle plan (fiscal benefit).
• Company fitness (fiscal benefit).
• Mental health workshops and budget for external courses (e.g., Dutch language classes).
• Employee contribution towards Pension insurance (max 5%, currently 2%), with a defined contribution scheme.
• Training & development possibilities paid by the bank.

Additional information:

This position will be open for applications until November 5th, 2025.

The role is based in the Netherlands. All candidates need to be willing to relocate to the Netherlands. Internal employees will be supported in case of relocation.

We are open to considering flexible working requests in line with organisational requirements.

Our Culture Principles

• Client Centric
• People Focused
• Listen Up. Speak Up.
• Innovate & Simplify
• Own & Execute