Community Manager SAMY L'Oréal Benelux

Are you the friendly, organized powerhouse who loves making online spaces safer and more engaging? At team5pm x SAMY, we’re searching for a Community Manager L’Oréal Benelux to ensure our communities run smoothly, users feel connected, and everyone has an awesome experience.

As our Community Manager, you’ll work at the heart of everything we do: from member approvals and campaign validations to smart, timely communication with our users. Your eye for detail and hands-on approach make you the go-to person for all things community.

What you’ll do:

Your key focus? Creating a positive, welcoming, and responsive community for users and clients alike. Here’s what your day-to-day might look like:

• Approve or disapprove new members in our community.
• Review and approve campaign submissions and screenshots for specific missions.
• Validate user profiles for individual campaigns.
• Manage direct messages (DMs) within a platform via the support account.
• Respond to and interact with posts and users, keeping engagement high.
• Handle technical questions from users and create back-office tickets when issues come up.
• Keep our inbox organized through smart and effective email management.
• Work closely with colleagues, escalate tech issues, and help create a place where creativity and trust go hand-in-hand.

What are we looking for?

• 2 – 4 years’ experience managing online communities, social platforms, or working in support roles.
• Comfortable diving into DMs, handling email, and using digital tools (bonus if you’ve used Lorealistar before!).
• Quick to pick up new platforms and back-office tools, thanks to previous work experience.
• Friendly, approachable, and patient, even when users are having a tough day.
• Strong attention to detail, while keeping the bigger picture in mind.
• Excellent communicator in Dutch and French—clear, concise, and open.
• Ability to keep calm and prioritize when requests pile up.
• Enjoys working with a team, but can also handle workflow independently.

About SAMY

SAMY is a leading global social-first agency. We activate end-to-end media strategies, connecting with audiences in the most integrated and effective ways to solve key business challenges and make brands matter. We are the first international ecosystem fueled by creativity, technology, and culture, with a team of 900+ people across 20 offices and 55 markets, serving more than 270 leading clients in Europe, the U.S., and Latin America. We create relevancy in the social universe for blue-chip brands such as L’Oréal, The North Face, Diageo, Microsoft, and Samsung. Our vision is to lead the evolution of brand communication. At our core, we are Bold, Human, and Transformative. SAMY is where your career pushes boundaries and unlocks your highest potential. We were born with a desire to go further, to defy the status quo, and to reshape our world. This is your opportunity to work around the globe with exciting clients on projects that shape the industry.

What we offer

• Mental well-being: We invest in mental health! Use OpenUp and participate in valuable courses, health checks, interviews, and 1-on-1 consultations with a psychologist via phone, chat, and video. It’s a preventative measure to address mental health issues early on.
• Learn and grow: Grow personally and professionally through workshops and inspiring speakers.
• Having fun: Enjoy iconic theme parties, after-work drinks with our legendary smoke machine, and fun trips away.
• Lunch, snacks & drinks: A well-stocked fridge, healthy snacks, delicious coffee, and our unforgettable office bar with the signature team5pm beer!
• Save for later: Save directly 2% on your gross wage with ASR Onsdoenpensioen, with the option to add more.
• Cool gadgets: All the tools you need to do your work, including a Macbook.
• We pay for your calls: Claim the costs for your phone plan up to €50 per month.
• Unlimited vacation days (NL): Take as many vacation days as you’d like. We trust each other’s responsibility!
• From a to b: We make sure you can come to our office smoothly; with a free Swapfiets, a public transport card, or a new pair of sneakers.
• Hybrid Work Modality: Enjoy the best of both worlds with our flexible hybrid work setup, working 3 days from the office, designed to connect, create, and inspire.
• Flexible Working Hours: Promote a healthy work-life balance.
• International Work Environment: Be part of a truly diverse and multicultural global family with opportunities to meet peers and work from any of our offices 3 weeks per year.
• Career Growth Opportunities: Access career paths, in-house online training, and the mobility plan to expand beyond local opportunities.
• Entrepreneurial Ecosystem: Opportunity to actively participate in the creation and growth of new ventures through SAMY Awards and Jaguar Incubator.
• Global Briefs: Opportunity to actively participate in SAMY’s global growth by contributing to exciting client pitches and volunteering for projects aligned with your dream brands, target countries, or passions.