Senior Service Account Manager Benelux

Do you have a passion for building lasting relationships and driving customer success? As a Service Account Manager, you’ll be at the forefront, making a significant difference for your customers! Your mission? To strategically manage and grow the service contracts of key customers, enhancing both their competitive edge and loyalty – while boosting Vanderlande’s profitability.

What will you be doing?

• You are the trusted business partner for a dedicated set of customers with the goal to improve their competitive position in the rapidly changing environment of Warehouse Automation
• Being in close contact with your customer, you are able to identify and generate opportunities which benefit both our customers as well as Vanderlande
• You are “a spider in the web” and will be working closely with (amongst others):
  • Your customers
  • Your colleagues to continuously learn and improve
  • Our sales department in preparing and creating the service contracts and life-cycle plans (if needed) to ensure that these contracts and plans meet the requirements of both our customers and Vanderlande.
  • Our support organization in ensuring proper planning and execution of service requests as well as (financial) administration
  • Our project execution organization in ensuring proper execution of (service) projects and handover to your customer

Responsibilities

• Acting as the client's representative within the internal organization and acting as Vanderlande’s representative at your customers
• Responsible for customer service execution and stakeholder/escalation management
• Implementing, managing, analysing and optimizing service accounts for which you hold P&L responsibility
• Identifying, generating and selling new opportunities
• Ensuring operational readiness through seamless transition from project phase to the service organization
• Coordinating and monitoring our service suppliers to ensure cost effective service delivery to our customers
• Monitoring a proper planning and execution of service requests and initiate improvements if necessary
• Further improving contract management processes

What do we ask from you?

• Relevant working experience in a commercial environment
• Since you will be in frequent contact with internal and external customers and building up long-term relationships, it is essential to have good communication skills (both English and Dutch) and some logistical and technical insight (preferably also IT related), so you understand the client and Vanderlande's operational processes
• Moreover, you have a commercial mindset, and you enjoy acting as an entrepreneur in our international environment
• You have good negotiation and influencing skills in order to convince others to do what is best for our customers
• As we operate in an international environment but specifically assigned in our Benelux region, you don’t mind travelling (by car, up to 50%)
• Flexible as a team player and part of the customer emergency standby

About the team

Vanderlande is the global market leader for future-proof logistic process automation at airports and in the parcel market. Furthermore, we are also a leading supplier of process automation solutions for warehouses, which seamlessly integrate innovative systems, intelligent software and life-cycle services.

At Vanderlande, you can develop your career, satisfy your ambitions, aspire to new heights, while enjoying personal growth and thriving on achievement.

You are part of the Service Operations Warehousing department, specifically the team responsible for the Benelux region. The Benelux service region is the biggest region within the customer center and is responsible for serving approximately 55 customers. You will report to the Service Manager for the Service Account Managers.

What do we offer?

In the challenging and responsible position of Service Account Manager, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers.

We offer a position in an informal, international and professional working environment with a lot of opportunities for personal development.

On top of your fixed salary you’ll receive the following secondary benefits:

• A competitive salary.
• 8% holiday allowance.
• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• Company lease car.
• Working from home allowance.
• Collective pension scheme and discount on additional health insurance.
• On-site company health centres with a gym, physiotherapists and occupational therapists.