Global support center engineer - customer support

Be part of progress

Introduction to the job

At our department, CS Apps YieldStar, we believe in pushing the boundaries of what's possible and taking on challenges that others might shy away from. We don't limit our challenges. We challenge our limits!

As a CS Global Support Center Engineer, you'll have the opportunity to remotely solve complex technical issues, while also having the chance to travel to customer sites across the globe, including North America, Europe, and Asia. This means you'll work on the most advanced lithography machines in the world and collaborate with people from a wide range of cultural backgrounds.

If you're ready to take your diagnostic expertise to the next level and work in a dynamic, exciting environment with a team of like-minded professionals, we encourage you to apply today!

Role and responsibilities

The holder of this position reports to the Team Leader in the Yieldstar Global Support Center (GSC) department, which is part of CS ABS. The position provides remote diagnostic support for the Customer Support (CS) organization and, in some cases, onsite support to resolve issues. Engineers transfer knowledge for technical subjects as well as train and support field engineers on the diagnostic software apps to increase field technical capabilities. The GSC also practices proactive machine monitoring to reduce unexpected downtime.

Below are the actions and behaviors we expect from all GSC engineers:

• Troubleshoot and diagnose complex technical tool issues escalated by customers to the GSC technical competencies and provide an action plan
• Ensure daily competency updates to stakeholders and management (internal & external)
• Share diagnostic skills and knowledge with worldwide GSC competency teams as well as customer support teams in the field
• During New Product Introduction (NPI), the engineer is expected to upskill on new features and support sites with the new platforms
• Be a subject matter expert on all YieldStar platforms
• Escalate to development engineering (D&E) teams according to the committed escalation process and timeline

Education and experience

• Bachelor or Master degree in a technical field (Applied Physics, Aerospace engineering, Mechanical engineering)
• Experience in engineering environment related to mechanics/mechatronics/optics
• Experience in the semiconductor industry is a pre

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Strong analytic and abstract capability
• Pro-active attitude
• Flexible in working hours, work environment and travel on (very) short notice and open for on-call duty during some weekends
• Ability to work in a highly pressured environment
• Ability to work independent and in a team
• Strong communication skills in English (both verbal and written)
• Customer-oriented, advise customers; ability to plan and set priorities

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

About Us

ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now.

We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.