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Het slimme netwerk waar studenten en professionals hun stage of baan vinden.

Customer Fulfilment Specialist Retail

Geplaatst 10 okt. 2025
Delen:
Werkervaring
2 tot 3 jaar
Full-time / part-time
Full-time
Opleidingsniveau
Taalvereisten
Engels (Vloeiend)
Nederlands (Vloeiend)

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With Supply Chain you are at the core of our operations. Simplicity and innovation come together to shape the future of our brand through smart solutions.

As a Customer Fulfilment Specialist Retail, you will play a crucial role in ensuring our retail shops receive their orders efficiently and accurately. You will be responsible for managing the order to cash cycle for retail shops and providing exceptional customer service, acting as the single point of contact for our customers/shops for all non-commercial questions, inquiries, or problems.

Your role will involve developing and implementing principles, frameworks, and tools to ensure the right fulfillment solutions are executed efficiently. You will also ensure that other departments support the end-to-end (E2E) flow. In this position, you will drive the strategic and tactical development of customer fulfillment initiatives, such as expansion, service innovation, and process optimization. Additionally, you will be the first point of contact for escalations, challenges, and opportunities in daily operations, collaborating with various teams to ensure the success of the fulfillment processes.

In this role, your qualities will significantly enhance our team:

  • You bring strong problem-solving abilities, allowing you to quickly analyze processes and identify root causes.
  • You act as the crucial link between technology and operations, enabling seamless process improvements.
  • You communicate clearly and tactfully with both internal departments and external partners.
  • Your ability to understand diverse interests and build consensus makes you a valuable addition to our team.

Key Responsibilities:

  • Excellent execution of the order to cash cycle, returns, and logistic processes for retail shops.
  • Initiate, lead, facilitate, and support development activities that create a unique competitive position and the best customer experience.
  • Report to the Manager Retail Fulfilment and collaborate with Retail teams, warehouse operations, transport management, Finance, and Business Technology.
  • Responsible for defining and realizing our consumer delivery promise.
  • Manage the fulfillment processes and ensure accurate and timely execution.
  • Automate processes to minimize workload and maximize accuracy and customer satisfaction.
  • Responsible for performance and KPI management of the fulfillment processes.

Bring all of you

  • Bachelor’s or Master’s degree in an operational field or supply chain.
  • 2-3 years of relevant experience in order management in a commercial organization.
  • Excellent communication and stakeholder management skills.
  • Analytical, proactive, persuasive, and service-oriented.
  • Experience with ERP systems and data management systems, preferably D365.
  • Advanced MS Office skills and possibly experience with data visualization tools (PowerBI).
  • Fluent in business English and preferably Dutch.

Benefits of working at Rituals

  • Unique opportunities for personal and professional growth
  • Staff discount on Rituals products
  • Attractive bonus
  • Flexible working hours tailored to your personal rhythm
  • Company & team events

''We're not here to sell you beauty, we are here to make you feel good''
We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores…


''We're not here to sell you beauty, we are here to make you feel good''

We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores across 29 countries throughout Europe, Asia, Middle East and the Americas/ North and South America; with the aim to open 1,000 stores by 2020.

Retail
Amsterdam
Actief in 33 landen
5.000 medewerkers
30% mannen - 70% vrouwen
Gemiddeld 36 jaar oud