Fulfilment Operations Manager

A day in your life with us

• Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) to enable an excellent customer and co-worker experience.
• Responsible to secure a close cooperation and strong communication with Fulfilment Integration team, unit management team or support functions and External Transport/Service Providers, to secure the highest goods availability and customer order fulfilment at the lowest possible cost.
• Accountable to ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
• Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being.
• Responsible for the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment.

Our team within IKEA

It’s hard to imagine, but IKEA started out as a small mail-order business in Älmhult, a village in the Swedish countryside. It can now be found in 63 countries offering a unique range of products. Working at IKEA means working in a world of ideas. A world that is described by our own colleagues as a workplace where everyone is welcome, and you can be yourself. Where together we make a difference for the many people and the planet. But also, a workplace where you determine your own career steps and where there is plenty of room for your practical creativity and ideas. And all this while working in a nice team with colleagues who are always there for you and support you when needed.  

Customer Fulfilment (CFF) is a core function within Retail Operations and a fundamental part in making IKEA Omnichannel retailing a reality. We do this by developing and operating replenishment and fulfilment, end-to-end with a process-oriented organization, with radical collaboration to our colleagues within Commercial, Service office and supply partners.

We deliver with a clear focus on people development and sustainable and cost-effective operations. As Fulfilment Operations Manager you are part of CFF Unit team, led by the Fulfilment Manager of the unit. 

In everything we do – we have a customer centricity with the aim of achieving 100% Happy Customers.

What we look for

• Eager to deliver customer value and to deliver excellence in operations within a fast-paced supply chain environment.
• Inspired by the IKEA vision, IKEA Leadership and IKEA Culture & Values.
• Passion to lead business through people and having a strong belief in the individual potential to develop.
• Energized by applying strategic, tactical and operational approach for analyzing business opportunities from customer/market perspective and inspired by challenging situations.
• Eager and have a desire to understand the IKEA business and customer needs and influence improvement of the business with focus on customer satisfaction.
• Able to meet agreed budgets and goals and have experience in leading in a changing environment with a commercial focus balancing efficiency, inspiration and profitability.
• Able to communicate fluently in English, both written and verbal.
• Educated with an HBO or University degree (Economics, Logistics, Supply Chain Management) and 3-5 years' working experience in a management position (preferably in distribution, retail, logistics or similar).

Good for you and the earth

Whatever we are doing today, we will do a little better tomorrow. If we work together we can care for people and planet. And IKEA will take good care of you too. Start as a Fulfilment operations Manager based in Groningen. The salary for this job is in IPE 51, between €3630 and €5336, depending on your experience and our internal benchmark.

Come and work in a world of ideas