Key Account Manager Cluster Northern European Financiers and EQT

About us

We are the independent expert in assurance and risk management. Driven by our purpose to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Energy Systems at DNV

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally in the energy industry.

About the role

To enable Energy Systems to achieve its strategic ambitions and become future fit, we need leaders who drive business operations to meet customers’ expectations while also continuously improving the way we work. Region Northern Europe is therefore seeking a Key Account Manager to further develop long-term relationships with Northern European financiers that are active in the DNV markets, working technology and location agnostic to increase our market inception globally and remain or become the ‘go-to’ market, technical, ESG and cyber security partner in transactions.

The Key Account Manager is responsible for EQT and an account portfolio of financiers, the so-called Cluster of Northern Europe financiers, and reports to the Market Area Manager as part of the Customer Relations & Sales unit. The role gives customers a strong voice within the organization, challenges the internal organization on customer centricity, and provides input for customer policy and strategy. You will focus on these customers, driving sales and managing customer relations successfully. For developing targeted Key Account campaigns, you will collaborate closely with Marketing, Communication & Public Affairs. You will also contribute to building sales competencies and strive for a high-performing and collaborative culture.

Primary tasks of this role:

• Drive sales through strategic business development and market positioning, actively managing sales pipeline growth and increasing order intake for defined key customer(s). Strong influence on project pricing, resourcing, and bid quality review across service areas and regions.
• Monitor and manage the sales funnel, from sales qualified leads to won opportunities.
• Seek key customer insight (e.g., on strategic direction) and market insight, including evolving services of competitors.
• Actively participate in key industry events, conferences, and DNV-organized breakfast events to enhance market positioning, expand professional networks, promote DNV’s current and upcoming services, and provide valuable insights back to DNV.
• Optimize the customer experience measured in the CSRI score.
• Develop and manage a key account strategy to optimize the customer experience and DNV business with customers, for cross- and up-selling activities across business areas, business units, and services.
• Set up and lead a key account team to stimulate and ensure collaboration and communication across relevant departments, in order to optimize customer experience and sales.
• Foster relevant internal and external networks; identify, build, and strengthen relevant customer relationships.
• Manage and develop new and existing frame agreements, in collaboration with the Service Areas and the Bid Support Team.
• Act as a project sponsor for key projects, monitor delivery of projects/services to ensure high quality and consistency, and participate in cross-sector opportunities.
• Support the Regional Leadership Team in strategy and decision-making.

What we offer

As our Key Account Manager, you'll collaborate with skilled, passionate colleagues in a dynamic, international setting. Each day brings exciting challenges and opportunities to work with diverse topics, projects, and clients. You will have flexibility to shape your role and make a real impact on the team and on our business. Additional benefits on offer:

• Healthy work/life balance combined with a 38-hour work week.
• Hybrid working model: 3 days in the office, 2 days home office.
• Opportunities for personal growth: based on your experience, we will create a plan together with you for your personal development for the next years, following our 70-20-10 philosophy (70% learning on the job, 20% coaching, 10% formal training).

Benefits

• Profit Share: You’ll be part of our global profit share scheme, meaning we all share in our success as a business. If we profit, so do you. This is part of our Total Compensation approach each year and depends on our year-end results.
• Insurance: Taking care of you with travel, life, and accident insurance.
• Pension Schemes: We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.
• Professional Development: We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas, and initiatives to gain new skills; 20% from working with others and mentoring; and the rest from formal education.
• Hybrid Working: Adapting to the changing world of work around the world.
• Purpose-led organization: You become part of a world-leading company where we know and live our purpose: to safeguard life, property, and the environment, with the opportunity to tackle global change through your work.
• Supportive and caring culture: We offer opportunities to connect through social and professional networks. Our largest community, CONNECT, organizes after-work events and informal meetings throughout the year.
• Attractive rewards: We focus on work/life balance and offer employees flexible working hours and workplace, annual vacation allowance, competitive pension, insurance, and a global profit share scheme.

About you

Position Qualifications:

• Educated to at least Bachelor degree level.
• Several years’ experience of working at a senior level in a relevant industry and sector with a strong commercial mindset.
• Knowledge of market dynamics and key drivers.
• Competent business development skills and ability to build strong relationships with customers.
• Good understanding of the competitive landscape and key players in the market.
• Ability to work within all Northern Europe locations. (International) travel requirement: 10-20%.

Personal Qualities:

• Strong sales mindset and excellent at building customer relationships.
• Effective communication skills with the ability to influence.
• Fluency in English is required.
• Flexible, adaptable, and skilled in coaching and influencing.
• Create trust through reliable delivery and strong and stable relationships with customers.
• Contribute to a trusting, collaborative and social environment.
• Promote a diverse and inclusive culture, respect and understand cultural diversity, and ability to communicate and connect with people at different levels.
• Demonstrate foresight – know what is happening in the market, how it will impact us, and what we need to do to adapt to it.
• Positive and proactive attitude, with a solution-oriented mindset.
• Self-motivated, resilient, and able to cope with work pressure.
• Cultivate a broad and diverse network.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.