Business Developer Conversational AI

In het kort

Are you ready for a challenging role within the Grid Customer Interaction & Conversational? Together with talented colleagues, you will work on delivering seamless, personalized, and valuable interactions with customers across all digital platforms. As a Business Developer, you are responsible for optimizing interaction solutions and enhancing customer interactions using Conversational AI and Advisor-Assist technologies.

The role of Business Developer Conversational AI is a challenging position where you have the opportunity to develop new concepts, substantiate them with a business case, and effectively communicate your ideas to stakeholders. Do you have ideas on how we can further improve the digital Customer Journey for our customers? As a Business Developer within the Customer Interaction & Conversational grid, you will focus on these tasks daily and work as an internal consultant (advisory role) both within and outside the grid, collaborating with stakeholders across various departments of the bank.

This role is crucial in enhancing user interaction, promoting financial self-reliance, and increasing awareness in the digital age.

Je werk

As a Business Developer you join the teams working on Conversational AI (including chatbots and conversational IVR). You feel at home in an agile environment and understand the work developers in the team are doing. Additionally, you have experience with the development process and are capable of translating a new feature or service concept into a practical, executable request with an estimation of business value and a high-level technical assessment of what is needed to realize it.

As a Business Developer for Digital Channels, you look ahead. You enjoy working on new innovative concepts and are able to articulate your vision and strategy for improving digital customer interaction, bringing colleagues along with your vision. You can quickly grasp complex matters and translate them into clear and convincing documentation for a wide variety of stakeholders, always backed by data and customer insights. You formulate requirements and user stories for software development. You create plans and roadmaps. You formulate hypotheses, analyze, and provide recommendations. But that’s not all—you also ensure execution. You set up experiments, oversee development, and ensure successful implementation.

Werkomgeving

The primary objectives of the conversational AI teams are to develop a platform that fosters intuitive, human-like interactions and anticipates user needs. This involves seamless integration of conversational AI across all digital (customer facing) channels, ensuring accessibility and effectiveness. The teams work with cutting-edge technology with user-centric design, transforming conversational chat into a continuous personal dialogue. By facilitating engaging interactions, users will find it easier to access relevant information, enhancing overall satisfaction and engagement. Establishing our conversational Dialogue as a market leader will elevate our brand reputation and foster customer loyalty, setting a benchmark for innovation in digital interactions. Conversational guidance is moving towards more specialised personal advice, in all digital channels.

In all your projects, you collaborate—collaboration is always your preferred approach. You work independently within a team of professionals and effortlessly navigate the organization. Your teams consist of product owners, Business Developers, Conversational Designers, UX experts, Business analysts, and developers. Together with them, you innovate, evolve, and have fun along the way.

Je profiel

• Je hebt +/- 5 jaar werkervaring op hbo/wo werk- en denkniveau en bent bekend met agile way of working en SCRUM methodiek.
• Je bent communicatief sterk en kan visie en klantbehoefte doorvertalen naar oplossingen.
• Je hebt ervaring met digitale klantcontact kanalen of customer journey optimalisatie.
• Je hebt kennis en affiniteit met IT ontwikkeling beheer en systemen.
• Ervaring met het definiëren van requirements en het analyseren van bedrijfsprocessen.
• Ervaring met het opstellen van business cases.
• Ervaring met het portfoliomanagement en roadmap ontwikkeling.

Wij bieden

• The gross monthly salary (minimum €3,966 - maximum €5,665) is based on a 36-hour workweek, including holiday allowance and an 11% Benefit budget.
• The opportunity to play a key role in the execution of our Data Strategy and opportunities for growth in your role.
• A good work-life balance and offered support on boosting your vitality and fitness.
• Five weeks of vacation per year.
• A personal development budget of €1000 per year and various internal trainings.
• A high degree of responsibility and freedom to finish your tasks.

Interesse?

Did we trigger your curiosity? Great! We are looking forward to seeing your resume and motivational letter. If you have questions or maybe some doubts, feel free to contact Marike van de Klomp (marike.van.de.klomp@nl.abnamro.com).