Senior Marketing Operations Manager

Join Wolters Kluwer’s Corporate Performance & ESG Division as a Marketing Operations Manager

Wolters Kluwer's Corporate Performance & ESG Division is seeking an enthusiastic and highly skilled Marketing Operations Manager to drive and optimize marketing operations across multiple regions.

As a Marketing Operations Manager, you will independently execute specialized digital marketing tasks, supporting team projects and ensuring high-quality outcomes. You will leverage your extensive expertise to drive marketing strategies that significantly enhance our online presence. This role is perfect for seasoned professionals who excel in architectural solutions to complex marketing technology, specifically Marketo and Salesforce.

What You'll Be Doing:

• Own and administer the Adobe Marketo Engage marketing automation platform.
• Maintain the global marketing automation processes, lead management, scoring, segmentation, templates and nurture programs.
• Address system troubleshooting tickets from global business stakeholders.
• Participate in a Community of Practice for Marketing operations and technology used for execution, to ensure that marketing campaigns and initiatives are feeding accurate data into our lead management and reporting frameworks.
• Contribute to the creation of guidance and best practices documentation.
• Act as subject matter expert (SME) to train marketing teams on tools & processes.

What You Bring:

• 7+ years of administrator knowledge of Marketo. Certification preferred.
• 5+ years of experience with Salesforce in a support or admin role.
• Familiarity with tools like LeanData, ZoomInfo, ON24, Monday.com, LinkedIn is a plus.
• Strong skills in process optimization, system maintenance, and cross-functional collaboration.
• Excellent communication, documentation, and organizational abilities.
• A proactive mindset with the ability to manage multiple projects and priorities.
• Dedication to increasing knowledge of Marketing Operations best practices.
• Proficiency in English.

Who You Are:

• A Marketing Operations leader who dives in, is a self-driven learner, investigates, and an inquisitive person who consistently strives to simplify and improve processes.
• A pro who knows the end-game is pristine data and makes this their mantra with every ticket and project that is assigned.
• A team player who knows that they cannot work in a vacuum; making transparency a highlight in everything they do.

This position offers a unique opportunity to shape the future of marketing operations, working at the intersection of technology, strategy, and data. Ready to make an impact? Help us build the next generation of marketing excellence at Wolters Kluwer.

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs.