IT Support Engineer

We are looking for an IT Support Engineer. You will be the go-to person for IT support at XITE, with the opportunity to grow into broader operational tasks.

About XITE

XITE is dedicated to building the best music video experience in the world. Based in Amsterdam, XITE now reaches 100 million households across multiple territories through linear networks, interactive TV apps and on-demand streaming services. The company revolutionised the way audiences experience music videos by allowing viewers to search, like and skip through its entire catalogue, enjoy channels curated by its team of music experts and create their own channel based on a genre, decade, style or mood using its unique Mixer feature. XITE has a full music video catalogue through agreements with all major and top independent music labels and distributors, and works to expand this offering every day.

About the role & the team

We are looking for an IT Support Engineer to be the go-to person for IT support at XITE. You’ll take the lead in coordinating day-to-day IT support: helping colleagues with onboarding, troubleshooting, device and account management, and keeping a close eye on systems through active monitoring. This is a hands-on role with a strong sense of ownership, and plenty of room to grow into broader operational tasks. You’ll be part of our Infrastructure, Security & Operations team, a small but experienced team that supports everything from core infrastructure and content delivery to internal tooling and IT processes. The team collaborates closely with XITE's other tech teams to make sure everything runs smoothly.

Responsibilities

• Be the go-to person for IT support across the company.
• Manage and maintain our fleet of Mac and Windows workstations.
• Set up and support users in Google Workspace, Slack, Atlassian, and Microsoft Entra ID (Azure AD).
• Active monitoring of systems and follow up on alerts.
• Keep documentation clear and up to date (onboarding, troubleshooting, best practices).
• Help improve support workflows and automation.
• Opportunity to grow into broader operational tasks like IAM, scripting, or cloud infrastructure.

Requirements

• You have 2 to 5 years of experience in IT support or workplace engineering.
• Familiarity with at least a few of the following: Microsoft Intune, Google Workspace, Azure/Entra ID, Slack, Atlassian Stack.
• Basic understanding of networking concepts, such as DNS, DHCP and VPN.
• A good understanding of how to support both Mac and Windows users.
• Strong communication skills in English, both spoken and written.
• A structured, helpful and solutions-oriented mindset.
• You are living in the Netherlands as we would like to see you in our office at least 4 days per week. (For this position we do not offer a VISA sponsorship).

Nice to have

• Basic scripting skills (Shell, PowerShell, Python).
• Familiarity with IAM concepts (SAML, SCIM).
• Interest in cloud operations (Google Cloud).
• Experience with monitoring tools like Prometheus, Grafana, and Uptime.com.

Working at XITE

Here at XITE we make sure you’re taken care of by providing you the opportunity to develop your career in a young, fast growing and international company. We provide a challenging work environment where you have a lot of autonomy and flexible working hours. All XITE’ers are different and authentic in their own way, but we all have kindness in common, as well as professionalism and an optimistic attitude. Let’s not forget - we have a passion for good music and good food. That’s why we have chef prepared lunches, Friday afternoon drinks and parties! 🎉

Does this sound like you?