Team Lead, Account Management Strategy and Execution

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead, Account Management Strategy and Execution

As a Team Lead in Account Management Strategy and Execution, you will play a pivotal role in driving the strategic direction and operational efficiency of our account management team. You will lead a team focused on optimizing our account management processes, enhancing customer value, and fostering strong client relationships. This role requires a blend of strategic thinking, analytical prowess, and a passion for developing both people and processes.

What You’ll Do:

• Strategy Development and Implementation:
• • Contribute to the overall account management strategy, aligning it with company goals and market opportunities
  • Design and implement strategic programs and initiatives to improve account management effectiveness and efficiency
  • Identify opportunities for process improvements and implement best practices to optimize the customer journey
  • Serve as a partner to leadership including projects and leadership off-sites
• Team Leadership and Development:
• • Lead, mentor, and coach a small team of strategy & execution managers, fostering a high-performing and collaborative environment
  • Set clear objectives, provide regular feedback, and support the professional growth of team members
  • Promote collaboration and knowledge sharing within the broader function and across departments
• Operational Excellence:
• • Establish and monitor key performance indicators (KPIs) to track team performance and identify areas for improvement
  • Develop and maintain accurate revenue forecasting models alongside Finance
  • Drive headcount planning with leadership
  • Streamline workflows, leverage technology, and implement automation to enhance productivity
• Cross-functional Collaboration:
• • Partner with sales, marketing, product, and other teams to ensure alignment and effective execution of account management strategies

Who You Are:

• Bachelor's degree in Business Administration, or a related field.
• 3+ years of experience in strategy consulting, investment banking, or a related strategy and analytics role, with a proven track record of success.
• 3+ years of experience in account management, customer success, or other customer relationship role
• 2+ years of experience in a team lead or supervisory role, with a passion for developing and motivating teams
• Excellent analytical and problem-solving skills, with the ability to drive deep analytics and translate data into actionable insights
• Strong communication, interpersonal, and relationship-building skills, with the ability to influence stakeholders at all levels
• Proficiency in CRM systems (e.g., Salesforce) and data analysis tools (e.g., Excel, Looker)
• Proactive and results-oriented mindset, with a focus on driving customer value and achieving business objectives

Other Job Details:

• Strong preference for this role to be based out of our San Francisco, New York or Amsterdam offices
• Some domestic and international travel required