Senior Digital Commerce Strategist

This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway.

JOB PURPOSE

We're looking for someone who can help clients unlock their digital potential and drive long-term success through well-crafted, multi-year strategies. In this role, you’ll bring together cross-functional expertise to define the optimal commerce strategy tailored to each client's unique needs. You'll shape the "north star" vision for commerce across various industries, translating high-level business goals into actionable roadmaps, backlogs, and clear, strategic briefs.

KEY RESPONSIBILITIES

• Lead the development of digital commerce strategies that help global brands grow, transform, and stay ahead
• Shape strategic direction through user research, insight synthesis, and smart application of frameworks
• Design and facilitate workshops that energize teams and unlock clarity for clients
• Own the strategic narrative, guiding clients, creatives and developers from challenge to solution
• Champion user needs while keeping business impact in view
• Collaborate across disciplines to make sure strategy isn’t just a deck, but that it’s embedded in the work we make
• Build strategic partnerships with clients and help win new work.

WHAT WE ARE LOOKING FOR

• Have agency or consultancy experience and you’re ready to lead from the middle
• Are comfortable owning client relationships and guiding project teams
• Know how to simplify the complex and communicate your thinking with confidence
• Have a strong grasp of commerce, from owned platforms and products to brand experiences, distributed commerce channels and emerging tech
• Connect research to opportunity, and opportunity to outcome
• Are collaborative, adaptable, and bring creative energy to every challenge.
• A deep understanding of commonly used tools (e.g. Shopify, insider, Optimizely, SFCC, Commerce tools)
• A good understanding of trending topics (e.g. Agentic Commerce, social commerce, market places)
• Business case creation
• KPI framework set-up

WHAT'S IN IT FOR YOU

• Projects that stretch your strategic muscles, from quick wins to long-term transformation
• Clients who trust you to lead and invite you to challenge
• A role that gives you autonomy, impact and the support to grow
• A diverse team of smart, kind people who love what they do
• Access to personal coaching, development planning and professional learning budgets.

WE OFFER

• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.