Experienced Claims Handler

Do you know the insurance world inside out? Are you analytical, accurate, and do you enjoy working in an international environment? Then the role of Claims Handler at Allianz Partners is tailor-made for you!

Who are we?

We are Allianz Partners, an international market leader in assistance and travel insurance. Worldwide, more than 13,000 employees work with us, together speaking over 58 languages. In the Netherlands, we have around 250 colleagues. From our own emergency center, we assist people both domestically and abroad. About 250 million people worldwide (4% of the total world population) make use of our services. We are part of the international Allianz Group, headquartered in Munich.

Department

The Claims Department consists of around 30 employees who specialize in handling insurance claims for travel insurance, bicycle insurance, and related products. It is a dynamic department where the customer is always at the center. Claims vary from complex to simple and come in via telephone, email, and online portals, all requiring efficient handling.

The department is transitioning toward more digitalization and optimization of the customer journey. Claims cost control and fraud prevention are key activities in travel insurance. This means we ask our employees to actively think about how we can digitalize while still maintaining a strong focus on claims cost control.

What will you do?

As a Claims Handler, you are the primary contact for the customer and independently assess files based on insurance coverage. You will engage with customers and intermediaries, and get to know all aspects of the claims handling process, including administrative, telephone, and financial tasks. You also actively contribute ideas on the execution of claims handling and the level of quality we aim to provide our clients. You keep yourself informed about developments in the field.

A typical workday as a Claims Handler is highly varied:

• You handle claims with precision and attention to accurate processing of customer data.
• You register claims, create case files, check insurance coverage, and decide whether the claim falls under the policy.
• You draft standard letters in line with writing guidelines and answer questions accurately (including by phone).
• You remain alert to exceptional situations not covered by work instructions.
• You share your knowledge and expertise with less experienced colleagues and assist them with complex claims.

What do we expect from you?

• Availability of 32–40 hours per week.
• MBO+ / HBO level of working and thinking (equivalent to upper secondary vocational education or bachelor level).
• Minimum of 2 years’ experience as a Claims Handler.
• Possession of WFT Basis and WFT Particulier certifications (mandatory requirement).
• Fluent in Dutch and English.
• Strong communication skills, both oral and written.
• Service-oriented attitude.
• A drive to investigate different incidents thoroughly.
• Affinity with the travel industry and/or financial sector.
• Resilient under pressure, flexible, accurate, and curious.
• Skilled at navigating the digital world and switching quickly between systems.

What can you expect from us?

We offer you a versatile and challenging position within an informal organization. You can also count on:

• A competitive salary package (depending on experience).
• An annual year-end bonus.
• 25 vacation days, with the option of up to 13 additional days off (ATV) for a 40-hour workweek.
• A contract until the end of 2025, with strong chances of extension / permanent employment.
• A good pension scheme, collective health insurance, and discounts on various insurance products.
• The possibility to work partly from home after the onboarding period.

Interested?

We’re hiring 4 Claims Handlers for our Amsterdam hub. If you’re a native Dutch speaker with the required WFT credentials and claims experience, we’d love to hear from you.

74047 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time |Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Great to have you on board.

Let's care for tomorrow.