Customer Support Consultant - French and English speaker

DESCRIPTION D’EMPLOI

As a Customer Support Consultant, you will be providing Customer Support in the ordering of animal health care-related products for veterinarians, medical diagnostic services, water-testing equipment and other products and services. You will also support Customers answering questions, explaining products and services, solving issues in the online platforms or with the products.

This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.

In this role

• You will support customer order entry and billing, or other priorities such as: answering customer questions, explaining products and services, troubleshooting with online platforms or order related issues, database or data communication issues.
• You will determine customer needs and provide solutions and coordinate with other team members as needed.
• You will ensure ongoing customer satisfaction and continue strong customer relationships.
• You will support quality management system and other compliance requirements.

What you will need to succeed

• Previous experience with order entry preferred.
• Knowledge of Salesforce and SAP a plus.
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Fluent in French & business English. Other European language a plus
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.
• Ability to work independently and as part of a team.
• Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.