Workforce Management Specialist

Join Just Eat Takeaway.com as a Workforce Management Specialist

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role:

We are seeking a highly dedicated and detail-oriented Workforce Management (WFM) Specialist to join our team, with a primary focus on scheduling for our Courier Operations teams. This position plays a critical role in ensuring the efficient and seamless delivery of schedules across multiple markets within the Scoober region. As a WFM Specialist, you will be responsible for creating, publishing, and maintaining schedules to meet operational needs, while continuously looking for opportunities to improve and optimise processes.

This is an exciting opportunity for a proactive individual with a passion for workforce management and scheduling. If you thrive in a fast-paced environment, enjoy solving complex challenges, and possess strong organisational and analytical skills, we would love to hear from you.

These are some of the key ingredients to the role:

• Schedule Delivery and Maintenance: Create, publish, and maintain monthly schedules to support our Courier Operations teams across different markets. Ensure the schedules are accurate, timely, and reflective of operational requirements.
• Stakeholder Management: Collaborate closely with supervisors and team leaders to ensure that schedules align with business goals and meet the diverse needs of our operational teams within the Scoober region.
• Optimisation: Monitor and adjust schedules to optimise resources, increase operational efficiency, and accommodate fluctuations in demand. Proactively identify areas for improvement in workforce allocation and utilisation.
• Vacation Management: Manage and process vacation requests, ensuring they are integrated into the schedules without impacting operational performance.
• Reporting & Analysis: Prepare and analyse workforce data to provide insights into trends, forecast staffing needs, and recommend strategies for enhancing productivity and cost-effectiveness.

What will you bring to the table?

• 1-3 years of experience working in a contact centre or a real-time operation environment.
• Previous experience in a scheduling or workforce management role is preferred.
• Familiarity with Calabrio, Teleopti, or other workforce management/scheduling software is highly desirable.
• Passion for data and knowledge of Excel/Google Sheets.
• A love for collaboration and being a team player.
• Experience working with cross-functional teams in a fast-paced, high-pressure environment is advantageous.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.