Working Student - IT On-site Support

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment?

We are currently recruiting for a Working Student to join On-site IT Support Team in Amsterdam.

About MUFG

Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with approximately 2,000 locations in more than 40 countries. The Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

About MUFG in the European Economic Area

Following the decision taken by the UK in 2016 to leave the European Union, MUFG has taken all of the necessary steps to ensure the continuation of all services to clients, regardless of their location. Clients located in the European Economic Area (EEA) access services through MUFG Bank (Europe) N.V. as well as MUFG Securities (Europe) N.V.

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions.

Your impact at MUFG

As part of IT Service Delivery, the IT On-Site Support Working Student must be an established person who would provide support and help drive the team towards increased productivity, effective delivery and user satisfaction.

Function positioning

Systems Division supports MBE’s IT structures with regard to IT applications, infrastructure and hardware. There are 4 pillars in the division:

1. IT Planning
2. IT Service Delivery
3. IT Security
4. MBE Datastore (MDS)

The IT On-site Support Working Student reports to the Team Lead of IT On-site Support who reports the Head of IT Service Delivery who reports to the Head of IT Division.

The role includes the following:

• Takes part in activities and tasks within IT On-Site Support Team including other activities and tasks which fall under the remit of IT Service Delivery.
• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions
• Support problem identification and resolution
• Advise users on appropriate course of action
• Monitor issues from start to resolution
• Maintaining the CMDB
• Handling service requests via standard work instructions

In order to be successful in the role, you will need the following:

• Be a full time student with interest in or affinity with IT or other relevant field

Basic Knowledge and/or willing to learn about the following areas

• ServiceNow tooling
• Windows client operating systems.
• Microsoft Office products.
• Different IT platforms (Vmware, Citrix, VDI)
• Networks and related protocols
• Networks and IT security.
• ITIL processes.
• Verbal and written communication skills in English is essential. Additional Dutch language is preferred

Personal requirements:

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves To Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

What do we have to offer:

• We offer an opportunity to work as a working student in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

Additional information:

The application window will be closed per 19 September 2025.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

About US

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric
• People Focused
• Listen Up. Speak Up.
• Innovate & Simplify
• Own & Execute