Technical Lead in Automation Support

Shape the Future of Intelligent Automation as a Technical Lead

Are you ready to technically lead a team with experts in the world of automation and material handling solutions? Do you love combining tackling complex automation challenges for our customers and managing the operations? Then this is your opportunity!

Become our Technical Lead and shape the future of intelligent automation by solving complex challenges that matter while taking care of the operations of a high performing, innovative, multidisciplinary team. Your expertise will drive innovation, support high-end solutions, and elevate customer satisfaction in dynamic, high-tech environments.

Your role

As Technical Lead, you play a crucial role in ensuring smooth operation for our customers by providing guidance, support, and coordination to the team for our in-house developed controls software based on QNX or Linux and C++, used across all areas of Vanderlande: Airports, Warehousing, and Distribution.

You and the team are the last level of support within the Service Desk organization and are therefore dealing with the more complex incidents to restore service, then identify the root-cause. Preventing is much better than reacting and that is why you take decisions on developing solid, permanent solutions and take care of smooth implementation; delivering reliable support that meets service agreements. In most cases, you will provide this support remotely via a VPN-connection. That said, on a regular basis you will visit the customer to perform upgrades and other changes as we continue to implement ways to improve our systems on site. This senior role obviously comes with more challenging tasks. Let’s talk about how you can make a real impact in this role.

Your responsibilities:

• Actively contributes to day-to-day operations by providing practical leadership and sound decision-making.
• Coordinates availability of resources for problem analysis and onsite changes.
• Managing the most complex, often multidisciplinary, incidents, problems and changes.
• Leads initiatives to continuously improve our processes, services and products.
• Contributing to a qualitative knowledge management and training environment.
• Work closely with team, internal stakeholders and customers to continuously improve our service, and you look for solutions rather than problems.
• Advises on personal (technical) development of engineers, promotes training and capability building and encouraging accountability and ownership.

Who are you?

You are a go-getter and do not give up until you find a solution. You grow with us and dare to take your questions to your colleagues, and you enjoy learning from them. You also enjoy sharing your knowledge with them. Working in a team energizes you and you are always ready to help your colleagues. We are excited to hear from you if you are willing to take on more responsibility and bring most of the following:

• Have a technical oriented education.
• Have knowledge of PROFINET, ASi and networks, Siemens PLC/TIA Portal. This is an advantage!
• Have a flexible and proactive mindset with a passion for learning and growth.
• Have strong communication and interpersonal skills, who sets the right priorities for the team and deal with the consequences.
• Participate in our stand-by rotation every 5/6 weeks (includes additional compensation).
• You are fluent in English (spoken and written); Dutch is an advantage.

Your team

If you love working in an international organization and interacting with diverse cultures daily, then Vanderlande is the place to be. The expert support team consists of 30+ motivated engineers with a technical background. It is a healthy mix of young talented and seasoned professionals. We are an important part of the Service Desk.

Together we provide 24×7 support to contribute to our goal of a happy customer! No challenge is too big!

How we do this? With dedication, collaboration and by learning from each other. Of course, there is room in our team for a healthy dose of humour. We want you to enjoy coming to work!

Our company

Vanderlande is the global market leader for future-proof logistic process automation at airports and in the parcel market. Furthermore, we are also a leading supplier of process automation solutions for warehouses, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.

At Vanderlande, you can develop your career, satisfy your ambitions, aspire to new heights, while enjoying personal growth and thriving on achievement.

What do we offer

In the challenging and responsible position of Technical Lead, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international, and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

This position offers a competitive salary range of € 5.300 to € 6.400 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary, you’ll receive the following secondary benefits:

• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• A Health & Wellbeing budget worth € 300,- per calendar year.
• Commuting allowance, including full reimbursement of travel by public transport.
• Working from home allowance.
• Collective pension scheme and discount on additional health insurance.
• On-site company health centres with a gym, physiotherapists, and occupational therapists.
• Vanderlande Academy and training facilities to boost your skills.
• A variety in Vanderlande Network communities and initiatives.
• And a great company restaurant and coffee bar with barista.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

For more information, please contact Daniela Wältermann (Recruiter) via Daniela.Waeltermann@vanderlande.com