Customer Care Workflow & IT Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Roche Diagnostics (Almere), Nationwide role in the Netherlands

Ready to shape the future of healthcare?

At Roche, we believe smart IT and seamless workflows are the backbone of modern diagnostics. As a Customer Care Workflow & IT Specialist, you bring our solutions to life at customer sites, making a real impact on patient care.

What you’ll do

• Guide labs and hospitals in choosing the best automated solutions.
• Implement, test, and optimize our workflow and middleware applications.
• Troubleshoot creatively and translate complex IT into clear solutions
• Train customers and colleagues to get the most out of our systems.
• Collaborate in diverse project teams and thrive as a true team player.

Who you are

You’re curious, driven, and excited to shape the future of lab technology. You love solving problems, sharing knowledge, and getting people on board with your ideas.

• Solid knowledge of laboratory workflows and pre-/post-analytical applications; knowledge of clinical chemistry laboratories is a plus.
• Affinity with middleware (Roche preferred), LIS, and IT networking basics.
• Fluent in English and Dutch (or eager to learn Dutch quickly).
• Proactive, commercial, and confident to take the lead when needed.

Why Roche?

At Roche, you have the opportunity to further develop yourself. We encourage everyone to experiment, learn from mistakes, and build valuable relationships both inside and outside the organization. We don’t define what your path looks like. You do. Of course, you can count on support from Roche and a team full of experience and positive energy.

In addition, we provide high quality technical solutions that make a real difference for patients every day. This makes the work not only technically challenging, but also socially meaningful.

What we offer

• An international market leader with endless growth opportunities
• A place where innovation, fun, and impact on patient lives go hand in hand
• An open and inclusive culture: be yourself @ work
• Continuous learning & development through training and coaching
• Competitive package: 13th month, performance bonus, and stock program

About Roche Diagnostics
At Roche, everything we do is about one thing: improving lives. With 96,000 colleagues across 150 countries, we push the boundaries of healthcare every day. In the Netherlands, our 180 colleagues in Almere work in an agile and collaborative way, driving transformation and innovation together.

Roche is an equal opportunity employer.

Who we are

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.