Amazon Support Coordinator

ABOUT THE BRAND

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 50 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

THE ROLE

We are seeking an Amazon Support Coordinator to join our Wholesale Operations team. The Wholesale Operations Department comprises of a cross-functional team responsible for managing the flow of information between various departments including production, sales, merchandising, finance, and our warehouse. Your primary goal will be to ensure timely, complete, and accurate deliveries to our valued customers by optimizing operational efficiency and maintaining a service-centric approach. As a key member of our operations department, you will play a critical role in managing and optimizing our Amazon marketplace operations. This is an excellent opportunity for a highly motivated individual to join an ambitious, collaborative, and successful team.

KEY RESPONSIBILITIES:

• Manage and oversee end-to-end outbound operations, including inventory management, seasonal order book management, pricing, promotions, and customer service.
• Support the sales team and act as the primary point of contact for customers by providing information on seasonal product lines, prices, and reporting and as a liaison between other departments in the organization.
• Assume full ownership of the outbound flow of goods during the shipping season, ensuring timely and accurate customer deliveries.
• Maintain a helicopter overview of processes and information flow between different departments including production, sales, merchandising, and logistics departments and anticipate any implications for operations and our customers further down the line.
• Proactively identify opportunities for process improvement and work collaboratively with other departments to implement changes that optimize operations processes and enhance our customer services experience.
• Provide management and special accounts with shipping reports, sales reports, and other data-driven insights.
• Ability to manage and interpret data, identify potential issues and provide immediate troubleshooting support with minimal guidance/supervision.
• Confident in challenging numbers and information derived from reports, ensuring that all data is accurate, reliable, and actionable.

THE PROFILE:

• Bachelor’s degree in one of the following disciplines: Business Administration, Supply Chain Management or related field.
• 2 years of Amazon Marketplace Experience in related field and sales account management.
• Excellent Excel skills (familiarity with v-lookups and pivot tables in particular) and familiarity with ERP systems.
• Fluent in written and spoken English.
• Entrepreneurial “can-do” attitude, excellent problem-solving and analytical skills.
• Attention to detail and the ability to understand the whole scope and the chain reaction of events from Sales, via Purchasing to Inbound and Outbound of goods.
• Understanding of inventory management.
• Strong customer service orientation and excellent communication.
• An independent person, who takes initiative and mobilizes people to get things done; remains flexible and curious to figure out new/efficient working methods.
• Works collaboratively within a larger cross-functional team to manage the business needs and leverage business-building opportunities.

Why #TEAMKARL?

• Learning and development courses/training
• Opportunity to make an impact
• Remote working arrangements
• Relocation allowance
• Bonus holidays
• Working in the heart of Amsterdam
• Brand discounts
• And exclusive sample sales only for #TEAMKARL

JOIN #TEAMKARL

The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.

At #TEAMKARL, everyone can give their opinion, grow in their career, and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas, and experiences to work with us.

IMPORTANT NOTICE REGARDING JOB POSTINGS

Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site. We strongly recommend that applicants only apply through our verified channels and remain vigilant against unofficial job offers.

KARL LAGERFELD will never request any form of payment during the recruitment process.

If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at career@karllagerfeld.com