Resource Manager (m/f/d)

(Mid/Senior) Resource Manager (m/f/d) Capacity Planning

Hamburg, Berlin, Amsterdam, Rotterdam, Split, hybrid

JOB PURPOSE

We’re looking for a strategic and experienced Resource Manager to lead capacity planning and resourcing for our Experience & Engineering team across the Germany and Switzerland markets. This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.

You’ll be responsible for matching the right talent to the right projects—balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.

A strong understanding of digital project delivery (e.g., websites, e-commerce, mobile apps) and the roles involved—such as UX/UI Design, Full-Stack and Software Development, Data Engineering, DevOps, QA, AI, and Experience Strategy—is key.

We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning—someone who can help us operate with agility, elevate our talent, and support impactful client work.

At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.

KEY RESPONSIBILITIES

• Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilization optimization.
• Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.
• Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.
• Risk Mitigation: Proactively identify potential risks and challenges in the resourcing plan and develop strategies to mitigate them.
• Cross-Functional Collaboration: Work closely with various departments, including account management, creative teams, operations, and sales, to ensure alignment between Capacity Planning (Resource Management) and client satisfaction.
• Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources.
• Performance Monitoring: Track key metrics and provide regular reports to local, regional and global leadership on resource utilization, bench capacity, and nearshore and freelance ratios.
• Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.

WHAT WE ARE LOOKING FOR

• A background in resource management, creative/technical project management or talent acquisition, in the digital agency industry, with a minimum of 3 years in a resource management role
• You have a solid understanding of key digital roles, including UX, UI, Backend and Frontend Development, DevOps, and QA. You’re familiar with their core skills and responsibilities, and can confidently match the right talent to the right project based on specific requirements and team dynamics.
• You have a good understanding of digital projects (such as websites, e-commerce platforms, and mobile apps) and how different roles collaborate throughout the delivery process. You’re familiar with how projects are staffed and delivered to meet client expectations—on time and on budget. You can contribute to building effective project plans from a resource management perspective, ensuring the right people are in place to support successful delivery.
• Proficiency in resource management software and tools
• Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments.
• Strategic thinking and problem-solving abilities.
• Well organized, process-driven and dedicated, with an outgoing personality and can-do attitude.
• Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment.
• Team-oriented mindset with a focus on collaboration.
• Ability to work in a fast-paced, dynamic environment.
• Business and conversationally proficient English language skills

WE OFFER

• Flexible, hybrid working policy (1-2 days at the office).
• Company pension scheme.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• Workation policy (3 months/year) after probation period.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme;
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.