Process & Project Enabler III (IT)

Process & Project Enabler III (IT)

At a glance

ABN AMRO Clearing is a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market. Our core service offerings consist of execution, clearing, financing, stock borrowing and lending, settlement and custody. Today we clear and finance over 16 million trades per day and cover 90 of the world’s leading exchanges across Europe, the Americas and Asia Pacific. Our international network provides comprehensive market access to exchange-listed instruments such as stocks, futures and options. It also covers non-exchange-listed investment instruments and alternative products including bonds, OTC derivatives, warrants, forex, forwards, and energy and commodities. ABN AMRO Clearing consistently ranks among the top three clearers in every time zone, based on turnover and market share.

The role of the Process & Project Enabler/IT Asset & Configuration Manager is within the Center of Excellence (CoE) IT Control & Service Management which is part of our (IT) 1Global organization. As IT Asset & Configuration Manager, you are the point of contact within IT C&SM for everything related to insight into IT resources and services. You are passionate, driven and know how to connect with the organization. You manage the CMDB within our ITSM solution (ServiceNow). In doing so, you ensure that changes to the system and its content are controlled and structured. You work together with a wide range of stakeholders, both internal and external. You do this also in close collaboration with IT collegues in the other regions we are located in (AP and US).

Your job

As IT Asset & Configuration Manager for our IT Service Management team, you will be overall responsible for maintaining, updating and enhancing the Asset Management module/process. You also act as the backup of the Change Management manager. Together with the wider Service Management team you deliver value to the business partners, aiming for stakeholder satisfaction.

Job Responsibilities:

• You oversee all hardware assets (personal computers, printers, routers, servers, ...), software assets (applications, databases, web sites, cloud environments, ...) and financial assets (contracts, software licenses, ...) in the organization.
• You take care for proper registration of all hardware, software and financial assets in the CMDB and further enhance it.
• You create and implement strategies for effective IT Asset Management (ITAM) systems.
• You develop and enforce ITAM policies and best practices.
• You are responsible for both the operational work round ITAM as well as to process part (improving asset management processes and document it).
• You assist in the setup of Clearings CSDM (Common Services Data Model).
• You integrate ITAM with other ITIL processes.
• You will act as the backup of our IT change manager.
• You collaborate and cooperate with IT teams and individuals across the globe on various initiative, projects and tasks.

Working environment

In your role as IT Asset & Configuration Manager you are member of the Center of Excellence (CoE) team called IT Control & Service Management. This CoE is part the 1Global organization which includes IT and Business specialists around the globe. The 1Global organization consists of the Product GRID (mainly responsible for software development, maintenance and DevOps support), the Platform GRID (mainly responsible for developing and maintaining our on-prem and cloud-based infrastructure environments) and 3 CoE's (IT Control & Service Management, IT Architecture and IT Security). Most of the work done in the 1Global organization is done in an Agile way.

Prioritization of work and project-related budget allocation is done on high-level via the QBR (Quarterly Business Review) process and meetings.

The CoE IT Control & Service Management is setup of three streams: IT Control, IT Service Management and IT Supplier Management. The IT Control team is responsible for maintaining and updating the IT risk management framework and is also guiding and managing internal and external audits.

The Service Management team is mainly responsible for ITIL process management (Incident Mngt, Change Mngt, Problem Mngt, Asset Mngt, ...), performance management, monitoring & audit, Chain control, service agreements and escalation management (e.g. Group SLAs standards, IGAs).

And Supplier Management is responsible for optimizing the third party contract management for external software and HR-vendors.

Your role is in the IT Service Mngt stream where you work closely together with IT SM colleagues, PO's, IT Engineers, IT Platform Engineers and Business Developers in both the Product and Platform GRID. And you also work together with colleagues in the other CoEs and in other regions (AP and US).

Your profile

Must have job requirements:

• 7+ years of working experience in an IT Service Management environment.
• 3+ years of IT Asset Management experience.
• Bachelor’s / Master’s degree or equivalent degree/experience.
• ITIL v3/4 Practitioner certification
• CITAM (Certified IT Asset Manager) or CSAM (Certified Software Asset Manager) or CITAM (Certified Information Technology Asset Manager) or comparable certification

It would be great if you meet these requirements as well (partially):

• CHAMP (Certified Hardware Asset Management Professional).
• Experience with ITIL Change Management preferred.
• Experience working in a regulated and/or financial and/or IT industry preferred.
• Familiarity with Atlassian Products (Jira, Confluence) and/or ServiceNow a plus.
• Familiarity of IT best practices, particularly in the financial services industry.
• Knowledge of information management and of IT systems, processes, and regulations.

Key Competencies:

• As we are a global company, global collaboration and communication is key (incidentally also outside EU business hours).
• Your nature is to take the lead and act in the driver eat, not waiting until others tell you what to do.
• Excellent oral and written communication skills.
• Ability to effectively communicate with all levels of an organization, including senior management/stakeholders.
• Strong attention to detail & documentation required.
• Strong interpersonal skills.

We are offering

• The opportunity and the freedom to get the best out of yourself, to work flexibly and plenty of room to grow both personally and professionally
• A gross monthly salary between € 5,681 and € 8,115 based on a 40-hour working week (but a 36-hour working week is also possible) depending on your working experience
• An additional 11% of your monthly allowance as ‘benefit budget’, which you can use the way you like (extra days off, a company phone, have the amount just paid out, etc).
• You get an extra €1.000 a year to spend on education (and extra options are available on department level as well)
• You will get free access to public traffic in the Netherlands
• An allowance for insurance costs
• We will help you to stay fit and vital
• Almost full flexibility in how you work (also partly working from home), when you work and where you work!
• A solid pension scheme
• An attractive and international working environment in which you can further develop yourself and enjoy a very nice job

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Verandering is de enige constante, en daarvoor moet je blijven leren, ontwikkelen en kijken of dingen anders kunnen.
Ewoud Zanders Product Owner

Er zijn altijd nieuwe systemen en technieken die wij kunnen inzetten bij ons werk. We zijn telkens aan het innoveren, daardoor blijf ik mezelf uitdagen.
Aaron Kieboom Software-ontwikkelaar

Wiskunde gaat over problemen oplossen met logica, niet over getallen. In mijn werk gaat vooral om het menselijk gedrag achter de cijfers. Dat voorspel ik met de modellen die ik bouw.
Bartjan Happel IT-engineer (QRM-expert)

We hebben zo veel technieken en programmeertalen in huis. En we ontwikkelen steeds weer nieuwe producten. Als IT’er kun je bij ABN AMRO onmogelijk vastroesten.
Benthe Hagemeijer IT engineer Tikkie

Wereldwijd is ABN AMRO een van de drie grootste clearing-partijen. Toch is ons team niet enorm, dát maakt het zo uniek om hier te werken.
Marcus van Bergen Software Engineer

​​​Het idee blijft dat je heel technisch moet zijn voor IT-werk. Toch zie ik dat anders: het is júist een creatief vakgebied.
Manuela Fokkema Product owner

De combinatie tussen probleemoplossend denken en technologie vind ik het leukste wat er is.
Robert Lansing Netwerk Engineer