Global P2P Operations Manager

Global P2P Operations Manager at Just Eat Takeaway.com

Open to London or Amsterdam

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

It's an exciting time for Global Finance Operations at Just Eat Takeaway.com. As our business grows, so does our investment in this increasingly important function. As a Technology company, we believe in the power of system-based tools, but we also know the importance of great people and processes. While our influence and impact increase across the business, we need someone who can create and nurture high-performing teams, operate effective finance systems and improve processes. You will work closely with related departments to ensure operational efficiency and effectiveness, improve productivity and enhance performance. The ideal candidate will have strong leadership skills, a strategic mindset, and a passion for operational excellence.

These are some of the key ingredients to the role:

• Responsible for implementing operational strategies to optimise efficiency and effectiveness across a global Operational P2P team
• Define and execute an operational strategy that enhances efficiency, effectiveness, and scalability across the global P2P function.
• Ensure operational excellence and alignment to core Finance strategic objectives by implementing best practices, automation and digital transformation initiatives
• Monitor and communicate (at all levels) key performance indicators (KPIs) and deliver on agreed SLAs
• Lead and inspire a multi-functional team, fostering a culture of collaboration and continuous improvement, including cross-functional delivery of key GFO projects
• Establish and maintain key stakeholder network, cultivating strong relationships with internal and external stakeholders (including suppliers and procurement teams), ensuring functional and (senior) leadership alignment at all times
• Manage resources to maximise productivity, support business needs and minimise adverse impact and develop and execute a robust talent strategy to ensure succession planning, skill development and career progression for team members.
• Operate with a cost-conscious mindset
• Implement risk mitigation measures and ensure existing and emerging external legal and regulatory concerns are managed where they impact P2P; partner with the Global Process Owner to influence policy development and enhance P2P capabilities.
• Collaborate with related functions to identify, impact assess and implement new technologies and tools to streamline operations.
• Remain up to date with the Finance technology market and assess system-related opportunities through structured, established channels
• Lead audit preparedness efforts, ensuring all P2P processes are well-documented, controlled, and audit-ready at all times and act as an SME
• Own the Operational governance framework in the P2P tower by ensuring strict compliance with all internal and external regulatory/legal requirements (global and at country level, including adherence to timely and accurate reporting around e-invoicing, etc.

What will you bring to the table?

• Extensive experience in the P2P domain, with expertise of the P2P end-to-end process, policies, risks, compliance and control
• Excellent stakeholder management and communication skills with experience influencing senior leadership and driving cross-functional collaboration at scale
• Strong demonstrable Leadership skills with experience in leading and managing P2P Operations and Resources across multiple geographies and time zones, with a track record of driving high performance and engagement.
• Experience in process optimisation & operational performance management, and a strong analytical mindset to interpret complex data
• Experience in implementing Finance technology, guiding principles and operating models
• Experience operating in a complex global matrix organisation
• Experience with project management
• Ability to translate strategic objectives into operational excellence
• Excellent command over English (both written as verbal proficiency)
• Can do attitude, energetic, analytical and forward thinking

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.