Customer Care Specialist Sea Logistics

Join Our Sea Logistics Team in Rotterdam

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We're looking for you! For our office in the heart of Rotterdam, we're seeking a new addition to our Sea Logistics team. We're in need of a dedicated Customer Care Specialist to bolster our team in Rotterdam.

In this dynamic role, you'll serve as a crucial liaison between customers, outside sales, operational departments, and our global offices, handling commercial, customer service, and monitoring tasks. We're looking for someone with a passion for customer service and sea logistics; any related knowledge is a plus. If this resonates with you, please continue reading!

How you create impact

• Handle day-to-day interactions with both existing and new customers assigned to you.
• Qualify, monitor, and delegate customer orders for execution by the Operational Care Centre (booking) Team into operational systems.
• Proactively collaborate with internal teams to manage existing customers in your portfolio and drive necessary improvements.
• Provide proactive advice and consultancy to ensure customer satisfaction.
• Monitor internal data and customer indicators/KPIs, plans and offering solutions for continuous improvement.
• Ensure administrative processes are efficient, controlled, and successful, using your flexibility and problem-solving skills to contribute positively.
• Build and maintain customer relationships to foster partnerships beneficial for both Kuehne + Nagel and the customer’s growth

What we would like you to bring

• Strong team player with the ability to work independently.
• Organizational prowess, with the ability to prioritize and differentiate main issues from peripheral ones.
• Customer- and service-oriented mindset.
• Thrives in a fast-paced, dynamic environment, adept at prioritization and quick adaptation.
• Excellent command of English; Dutch proficiency is advantageous.
• Has a background in freight forwarding, or relevant work experience present in sea logistics
• Available for a 40-hour workweek.

What's in it for you

In addition to a competitive salary, we also offer a travel allowance and good pension scheme. You will have 24 vacation days and 3.5 atv days and you have the option to buy additional days. We work in a flexible working schedule whereas your private life- work balance is optimal, including the possibility to work via home office days. You will start with an annual contract, and if everyone is satisfied, resulting in a permanent employment afterwards. Kuehne + Nagel is a good and reliable company, therefor a VOG is requested at the start.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.