Logistics Coordinator - Maternity Cover

Join Bugaboo as a Logistics Coordinator - Maternity Cover

Your role at Bugaboo

Join us on our mission to help empower parents and children to discover the world together! Bugaboo is a premium Dutch parental company that reinvented the stroller 20 years ago. We continue to bring a pioneering mindset and an obsession with quality to everything we do and we’re looking for entrepreneurial and passionate people to join us. With design and innovation led in-house, production in our own factory in Xiamen and a global footprint we are proud of our creativity and cultural inclusion.

About us  

At Bugaboo, we’ve been revolutionizing parenting products since 1999, setting the standard for premium design, durability and functionality in strollers and beyond. As pioneers in our field, we didn’t just create products. We sparked a global movement, redefining what parents could expect from everyday essentials. Today, we’re proud to be an iconic brand in our sector, trusted by families worldwide.

Innovation, design, sustainability, and quality are at the heart of everything we do, and our award-winning products are a testament to our commitments. Designed for the future and crafted to empower families, Bugaboo products are made in our very own factory, ensuring unrivalled craftsmanship and testing beyond industry quality and safety standards.

But we believe success must go hand in hand with responsibility. Sustainability is part of our core mission. That’s why we’ve pledged to achieve net zero CO2 emissions by 2035, and our B Corp Certification™ reflects our commitment to accountability, transparency, and creating products with a smaller environmental impact. For our people, we’re fostering a culture where diversity thrives, and everyone can be themself, feels heard, valued, and included.

Passionate about unlocking potential, we’re driven to reimagine and reshape our industry time and time again. Together, we’re committed to building a better future, are you ready to join us on this journey?

As a Logistics Coordinator you support the Order to Cash process by managing the total order flow with the aim that customers are satisfied. Customers receive their orders in time and within customer specifications. You operate in line with established internal Bugaboo processes and procedures, and the SOP as agreed with the 3PL.

You are part of the Customer Operations team and report to the Customer Operations Manager.

What will you do

• Ensure excellent order (entry) management of sales, service and non-standard orders (i.e. key accounts, product seedings, trade fairs). Manage orders related to outbound, return, inbound, and backorder processes within set lead times. Ensure correct and in time delivery of the order within customer specifications by the third party logistics provider and with necessary paperwork to accompany shipments;
• Manage (new) customers and specifications to ensure compliance to requested requirements resulting in customer satisfaction;
• Participate and discuss logistics related topics in the Sales/Operations/Finance meetings. Pro-actively work with the credit control, customer service, and sales team to ensure optimal shipping of the goods intime and state;
• Ensure an excellent single point of contact partnership with the service department;
• Be a business partner for our retailers and ensure excellent customer service. Independently run smaller process or system improvement plans aimed at increased customer satisfaction.

What you will bring to the table

• You are highly proficient in Excel and you have knowledge in Salesforce and ERP.
• You are able to document processes in process-flow. Analytical skills are important for this role.
• You have a background in Business Administration, Supply Chain or Logistics/Operations Management.

You relate openly and comfortably with diverse groups of people and gain the confidence and trust of others through honesty, integrity and authenticity.

And last but not least!

Live our core values: ownership, collaboration, transparency and simplicity. Challenge yourself and the team to increase our ambition and to accomplish our mission. Make mistakes along the way and learn from them.

What we offer

• An enthusiastic team of friendly, driven colleagues with love for our mission and brand;
• An inspirational, inclusive, fast-growing international work environment in which you can make a difference and develop yourself further;
• Access to OpenUp (wellness hub) - monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough;
• Holiday swap (you are free to exchange a public holiday for another day that is more important to you);
• Flexible and hybrid working and the opportunity to work from anywhere in the world 8 weeks of the year;
• Day off on your Birthday & Day off for volunteering activities:
• 25 holiday days per calendar year and an additional day for every year of service (up to 5 years);
• Commuting reimbursement (Bugaboo refunds 100% of the public transport costs or 0,21 EUR per km travelling by car/bike/scooter-motor).
• A solid pension plan, disability insurance and discount on your supplemental healthcare insurance.

Bugaboo International is a Dutch design company that develops and produces modern parent products. Our products are made to lighten your load and turn everyday life into an enjoyable journey. We always look for people who share our ambitions, have a positive attitude and remain true to themselves.