Salesforce Business Analyst

Summary:

Are you a proactive Business Analyst? Join NIBC to innovate and collaborate in a dynamic team and complex system landscape!

What will you do?

As a Business Analyst you play a key role in our organization. Effortlessly balancing your focus across multiple topics while driving meaningful impact. Collaborating closely with our Salesforce Engineers and key stakeholders, you ensure our application landscape evolves in alignment with both business priorities and IT goals.

Your entrepreneurial mindset inspires you to proactively identify opportunities, streamline processes, and drive innovation. You excel at gathering and translating functional and non-functional requirements into actionable solutions, presenting these effectively to diverse audiences. By initiating and coordinating impactful changes, you play a pivotal role in delivering solutions that meet strategic objectives and exceed expectations.

Your team

You will join the Mortgages IT Team, part of the Retail IT department. This seven-person, cross-functional team is dedicated to developing, servicing, and maintaining applications for our Retail Bank’s mortgage departments, with a strong focus on Salesforce. The team consists of individuals with diverse skill sets, including a Business Analyst and multiple Salesforce Engineers. Operating in a DevOps environment, the team supports the Retail Bank in building and maintaining applications that make a real difference in customers' most decisive moments.

NIBC as an IT employer

NIBC IT consists out of several domains and together NIBC IT aims to be one of the driving forces behind the digital transformation of our bank, an ongoing process that will profoundly change the relationship with our clients and the way we do business. We are closely connected and have short lines of communication. If you have a good idea today, you may be elaborating it tomorrow. IT is forever changing and so is NIBC and in order for us to be able to keep on changing, we need sophisticated individuals to help us lead the bank into the future.

NIBC as organization

Founded in 1945 to finance the visionary entrepreneurs who helped rebuilding the Netherlands after the second World War, NIBC was closely collaborating while professionally supporting companies and individuals in realizing their dreams and goals with a sustainable future in mind. As a multicultural midsize bank with a working environment that is best described as dynamic and ambitious, we share a forward-thinking, can-do attitude with our employees and clients which we call our THINK YES mentality. Our corporate values are Professional, Adaptive, Collaborative and Entrepreneurial. You will have a direct and meaningful impact on both the bank and its clients. By building our company on optimism and mutual trust, and with our THINK YES mentality, NIBC is an enterprising bank that enables ambitions.

What’s in it for you?

NIBC is an ambitious environment where together we strive to create a fantastic workplace where you feel safe and challenged to be the best version of yourself. This is in line Professional, Adaptive, Collaborative and Entrepreneurial, since you are in the lead of setting the PACE of your career at NIBC. In addition, you receive a competitive salary, plus:

• Several ways to support your development personally and professionally, ao personal development budget to spend at your own discretion, professional budget provided by your manager to develop yourself in your work, and an in-house training offering;
• NIBC embraces the Hybrid way of Working. This means that we support working from home as well as encourage our colleagues to come to the office. NIBC's guideline is to spend at least half of the working time at the office;
• Travel expenses or NS Business Card 1st class;
• 32 holidays (which do not have to be registered);
• Excellent pension scheme (26% NIBC contribution);
• A voucher to improve your home office;
• The opportunity to take ownership and show initiative in your role. We are always open to new ideas, and encourage to use your voice;
• The nature of our Grow to Make a Difference program enables you to be in charge of your own development;
• Two staff associations: YoungNIBC and MyLeisure;
• Vitality program, annual company-wide sports & leisure days;
• Monthly internet allowance;
• Laptop and a company phone;
• Excellent facilities at the office (Coffeecorner, Restaurant, Exchange bar);
• Last but not least, a fun workplace in which diversity and inclusion is valued.

What do you bring?

We are looking for an energetic and proactive Business Analyst based in the Netherlands, who excels in both communication and collaboration. You bring:

• A Bachelor’s or Master’s degree and at least 3 years of relevant experience in business analysis, combined with 2-3 years of banking industry knowledge;
• Strong analytical skills, enabling you to identify the core of requirements and place them in the context of a broader solution;
• A solid foundation in IT and proven knowledge of Salesforce system;
• A Salesforce certification is a plus;
• Knowledge of design thinking and experience in organizing workshops to uncover opportunities and align stakeholders;
• Expertise in Business Analysis methods, best practices, and the Agile way of working;
• A sense of accountability and excellent communication skills, whether advising, coaching, or presenting;
• High levels of initiative, self-motivation, and adaptability to manage changing expectations or challenges;
• A team player attitude with a willingness to actively discuss your work and ideas within the team;
• Fluency in Dutch and English, both written and verbal.