Spare Parts Coordinator

Grateful to have someone who counts on you? Our Spare Parts Coordinators are!

Thanks to you, every customer is supported professionally. Whether it concerns existing orders/quotes, manage requests and inquiries related to spare parts orders and quotes including delivery status, return requests and pricing; you are pivotal in the contacts between the JBT Marel service organization and its valued customers. With your affinity for technical and commercial insight and your listening skills, you quickly understand what the customer's problem is and then you ensure proper resolution of the issue.

The Spare Parts Coordinator is the key contact for customers and internal employees to identify and seek the right parts.

The Spare Parts Coordinator (SPC) is responsible for processing and following up on new or existing spare parts quotes and orders. The main responsibilities include managing spare parts requests and inquiries, such as quotations, return requests, delivery dates and status. The SPC works closely together with Customer Support Coordinator and Customer Care Manager and serves as an important stakeholder for field service and Technical Support in fulfilling their spare parts needs in the customer journey.

Main tasks

• Receive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organization
• Follow all parts requests through to their completion
• Prepare and follow up on spare parts quotations
• Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
• Escalate and resolve compromised service levels or customer expectations related to spare parts issues
• Provide information as required for spare parts forecasting and demand planning
• Plan and prepare spare parts packages for planned maintenance activities
• Be empathetic and work as an advocate for customers
• Ensure customers’ needs are met quickly and efficiently
• Communicate regularly with other individuals/departments within the organization
• Other duties assigned due to the need of the business

Who are we?

We are an international team of problem-solvers, united behind one common goal – to transform the future of food. Our mission is to create a world where quality food is produced sustainably and affordably. Being the world leader in advanced food processing solutions, we’re in the unique position to make it happen.

Having the opportunity is one thing, but turning it into something real is another. To fulfil our mission, we need individuals with diverse perspectives and skills, fresh thinkers with an inner drive to improve themselves and the world around us.

What’s in it for you?

Working at JBT Marel means working at a multinational with many chances to develop yourself, take responsibility and show initiative. We offer an exciting job with a representative base salary, attractive secondary benefits in an international atmosphere that supports the company’s vision.

What kind of a person are you?

We encourage each of our 12,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. Do you have a BSc education, or similar knowledge level and do you understand how to build a strong customer relationship? Do you communicate easily in Dutch and English, and are you good at listening and asking questions? Then this could just be your new challenge. We are also looking for:

• Knowledge of Spare Part processes and warehousing is a plus, but we encourage candidates without experience to apply for the role as well
• A customer- and service-oriented person. Even if the conversation becomes tough, you remain calm and handle it with a smile.
• A person that can act in the centre between the customer and the internal organization.

• Administrative skills. The quality of our service is highly dependent on the data we process in our systems. You are good at that, do not forget anything and ensure complete reporting. It is an advantage if you have experience with administrative systems (e.g. SAP, AP+, ServiceMax or similar).
• Good communicator. You see the importance of a long-term relationship with the customer/region. You act in that interest and handle in the customer’s interest. Of course, you also keep the interests of Marel in mind.

Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Join us, and let’s create something extraordinary together!