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Service Planner

Baan • Moerdijk, NL

Geplaatst 21 mei 2025

Werkervaring

3 tot 10 jaar

Full-time / part-time

Full-time

Functie

Projectmanagement

Soort opleiding

HBO of WO bachelor

Taalvereiste

Engels (Vloeiend)

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Service Request myMackayOnline Counter Sales Navigation

Service Planner – Moerdijk NL

Mackay Marine, is a global marine electronics service company with more than 460 employees within 45 service depots in seventeen (17) countries, including the Americas, Europe, Asia, and Africa. For over fifty (50) years, Mackay has sold, installed, and serviced electronic navigation and communication equipment onboard commercial and naval ships.

We sustain our industry-leading position by employing and hiring people who are the best at what they do and by offering competitive salaries and employee benefits as well as long term employment with a stable, profitable, and growing company.

Mackay is currently seeking an onsite Service Planner, with experience in the maritime industry and with the skills and qualifications outlined below to join our location in Moerdijk. Proficiency in English is required.

Service Planner Job Summary:

The Service Planner exhibits a strong commitment to customer service by quickly responding to customer inquiries, communicating job progress, resolving issues, and ensuring that the daily service requirements are met in a timely manner. The Service Planner is adept at properly analyzing the job request, the parts and equipment needed, and dispatches the technician who has the knowledge of services required to fix it right the first time. The Service Planner provides technicians with reliable and accurate technical and administrative support.

Responsibilities:

Provides excellent customer service by responding quickly to any inquiries, requests for quotes, and promotes Mackay’s services.
Exhibits high commitment to keeping customer apprised of job progress, problems encountered, job completion, and resolving any issues. Presents customers with a “positive complete service experience” on every job.
Proficient in the use of Solomon
Properly analyzes job request; consistently assigns the most suitable technician to do the job.
Generates service call ID’s, coordinates service, posts on job board, and internal logistics to maintain continuity of all work being performed.
Liaise with vessel agents to check on vessel schedules and confirm that technicians are on the gate access list. Makes sure that technicians are well informed of vessel schedules and any changes.
Interfaces with inventory to ensure parts are ordered, available, and staged to properly support products serviced.
Assist Service department to ensure successful results of service jobs.
Weekend call rotation dependent upon location.

Service Planner Qualifications:

Must be proficient in English.
Some university coursework preferred or equivalent training and experience.
3+ Years’ experience in service coordination in the Marine industry.
Exceptional client service mentality.
Strong written and verbal communication skills – in English.
Proficient in Microsoft Outlook, Excel, and Word
Valid Driver’s License
Reliable Transportation

Mackay is an Equal Opportunity Employer who offers competitive salaries, overtime, and benefits.

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If your skills and experience match our requirements, we want to hear from you!

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Mackay Communications

3691 Trust Drive
Raleigh, NC 27616 USA +1 919-850-3000

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Mackay Communications, Inc.

Founded in 1884, Mackay Communications (dba Mackay Marine) continues to evolve with the times. Originally a telegraph cable company, today Mackay sells and services a full range of leading marine and satellite communications electronics around the globe with over 36 strategic sales and service locations.

Maritiem

Moerdijk

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