Quality Operations Manager

Join our team in Haarlem as the Quality Operations Manager

Take on the exciting challenge of working in an agile Center of Packaging & Distribution within our network. This role offers opportunities for personal and professional growth, allowing you to implement changes and drive improvements in a dynamic work environment. You will be part of an international setting that provides ample room for development, where your contributions can genuinely impact people's lives.

Welcome in our team

Within our network, Haarlem is strategically positioned as an agile Center of Packaging & Distribution. As a Gateway to the World, we supply more than 50 different products for 140 markets worldwide. The Center of Excellence (CoE) Quality Operations is responsible to ensure sustainable compliance of site processes, procedures and systems with our manufacturing, regulatory requirements and expectations as well as Quality Control testing of bulk products, raw materials and packaging items for the Haarlem operational.

In addition, we are closely connected to the global Network and other manufacturing sites across the world.

Purpose of the role

As a Quality Operations Manager, you'll play a vital role in overseeing the operational management and planning within the Quality Release Specialties department. In this position, you'll collaborate closely with your colleagues across the Production and Quality departments, leading a dedicated team that handles batch reviews, deviation and complaint assessments, as well as master data and change request evaluations. Your leadership will be essential in maintaining a strong focus on quality, ensuring GMP compliance, and driving operational performance. You'll report directly to the Associate Director of the Quality Release Specialties department, working together to foster a culture of excellence and continuous improvement.

Main Responsibilities

• Responsible for all people management activities for 14 direct reports, including all performance management activities. Contributes for the recruitment and retaining of employees through development of people and execution of training programs;
• Foster teamwork and motivate individuals to high level performance;
• Manage the execution of the operational process based on daily walkthroughs and visual management, clarify operational status to others in Centre of Excellence or Integrated Process Teams and ensure problem solving;
• Responsible for managing the realization of the planning of the operational work processes within timeframe;
• Develop and implement standardized work (Operationalizing Quality) and performance indicators;
• Initiate and contribute to the development of improvement business cases and the implementation of improvement initiatives;
• Ensure batch review, including all associated activities, meet relevant quality criteria;
• Monitor daily processes, contribute to the investigation of problems, authorize solutions and ensure solutions are implemented;
• Formulate change management proposals and authorize changes;
• Monitor and initiate administration of data (e.g. performance indicators) and documentation (e.g. SOP).

Your profile

• Bachelor's Degree Biotechnology, (Micro-)Biology, Pharmacy (or equivalent).
• Strong written and verbal communication skills (Dutch & English)
• Experience leading and managing a team of quality professionals
• Strong knowledge of quality management systems, methodologies, and tools.
• Experience working in a regulated industry; pharmaceutical, biotech.
• Excellent analytical, problem-solving, and communication skills
• Ability to work collaboratively with cross-functional teams

What we offer

We welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development. Our benefits are very competitive, and the summary below will give you an idea of what you can expect.

• Competitive salary and a 3% year-end bonus;
• 35,5 days of leave;
• Attractive collective health care insurance package with considerable reduction rates;
• Solid Pension Plan;
• Incentive Plan;
• Travel allowance for commuting;
• Numerous training, coaching and e-learning modules for long term job opportunities and development

About Us

We are one company, but we operate under two different corporate brand names. We are known as Merck & Co., Inc., Rahway, NJ, USA in the United States, Canada & Puerto Rico. We are known as MSD everywhere else.