ION Ops Engineer

This is what we offer you

• Gross monthly salary between EUR 5,381 and EUR 7,687 (scale 10) for a 36 hour week
• Thirteenth month's salary and 8% holiday allowance
• 10% Employee Benefit Budget
• EUR 1,400 development budget per year
• Hybrid working: balance between home and office work (possible for most roles)
• A pension, for which you can set the maximum amount of your personal contribution

​​This is an Operations Engineer role in the Bonds squad within the FX Bonds and Rates Area of the Markets and Treasury Tribe. ​The FX Bonds and Rates Area is responsible for systems that allow Rabobank to electronically connect the Markets & Treasury trading value chain seamlessly and competitively to its clients, internal business partners and multilateral pricing and execution platforms.

​The Operations Engineer provides 1st/2nd/3rd line support for the applications within your area. Support duties consist of dealing with stakeholders (users, vendors, analysts, developers, testers) and providing advice, solutions and tactical developments as required by the business or to support the technology platform.

​Support, maintenance and changes to applications are managed and delivered through agile methodologies with teams working in scrums. Operations Engineers are members of those scrums working to a DevOps method.

​The Operations Engineer is capable of taking over the basic activities of other DevOps team members when necessary such as analysis, development and testing.

​The role is primarily based on the trading floor in Utrecht during normal business hours, and may require participating in an on-call rota for out of hours support.

​The key activities are providing first line support to traders and sales people, resolving incidents, and working on enhancements and maintenance tasks as prioritised by stakeholders, particularly the Product Owner.

​As Operations Engineer you have autonomy in completing your tasks, and are able to make decisions and achieve objectives with limited oversight within the team standards and practices. You will have delegated responsibility on overnight support. You will need to do what needs to be done to ensure the SLAs are maintained and escalate decisions as directed by support procedures.

Responsibilities

• ​Being an excellent stakeholder manager
• ​Consistently high quality of service to stakeholders
• ​Response times within SLA
• ​Regular communications to stakeholders
• ​Accurate and timely logging and closure of incidents
• ​Commitment to see incidents through to completion
• ​Demonstration of teamwork and interaction with colleagues, including global colleagues where relevant and ability to work individually
• ​Pro-active participation in training / development opportunities
• ​Documentation written and delivered to the required standard
• ​Development and maintenance of systems, applications, tools and code using the appropriate toolsets
• ​Promoting DevOps themes throughout the development lifecycle, such as continuous integration, automated testing, test driven development and continuous delivery
• ​Participating in unit and system testing of applications before these applications are released to production
• ​Provision of direction and guidance for more junior colleagues
• ​Production of standard documentation, such as architecture, support guides, wikis and CMDB population
• ​Support uptake and use of:
• ​Support take on documentation
• ​Service desk take-on documentation
• ​BCP and DR documentation

Business Knowledge/ Technical Skills

Good knowledge of these business areas:

• ​Experience of providing all levels of support within a front office environment, demonstrating an understanding of incident and problem management
• ​Good understanding of:
• ​Fixed Income electronic trading venues, both D2D and D2C
• ​Fixed Income trade flows (pricing, quoting, RFQ, STP, settlement)
• ​Regulatory topics, for example MiFID pre/post trade reporting and Algo trading regulations
• ​Trade flows (pricing, quoting, RFQ, STP, settlement, regulatory reporting etc)

​You must have the following technical skills:

• ​ION Marketview
• ​Azure DevOps (or similar, e.g. JIRA)
• ​Continuous integration/deployment tools (e.g. Azure DevOps)

Leadership/ Management Skills

​​You may occasionally be required to lead the support team or activities within the team:

• ​Ability to triage incidents and problems and seek prioritisation from business where necessary
• ​Capability to react to an emergency incident calmly, efficiently and urgently
• ​To escalate urgent issues to senior management where necessary and appropriate
• ​Booking of calls and resolutions in the incident management support tool
• ​Liaising with other support teams and departments to provide solutions to problems
• ​Gathering requirements and planning changes and enhancement to the platform
• ​Managing projects to completion
• ​Good understanding of change management procedures

Systems Knowledge/ Skills

​​​​You must have knowledge and understanding of the following applications of IT:

• ​Detailed knowledge of at least part of the ION stack (MMI (136), D2C and D2D gateways, PXE, VMO, VMQ, Risk, STP etc)
• ​Ideally the candidate will have a good understanding of the infrastructure underpinning the ION platform, including:
• ​Networks
• ​Linux (including scripting)
• ​Databases (including basic SQL)
• ​Experience of delivering changes within an ION platform, from requirements gathering to implementation. Including a good understanding of change management processes
• ​Experience of Bloomberg TOMS would be desirable but not essential
• ​While the role does require some experience of ION Marketview, it does involve working in a team of subject matter experts and therefore provides an opportunity to learn and develop a broader understanding of ION

Personal Attributes

​​​​You must display the following personal attributes:

• ​Absolute integrity (highest professional and ethical standards and strong commitment)
• ​Credibility and maturity in dealing with people, across a complex organisation with different cultures and geographies
• ​Professional acumen, integrity, discretion, credibility and trustworthiness
• ​Ability to develop credibility with colleagues at all levels of the Bank
• ​Good time management
• ​​Flexible working approach and willingness to learn new applications and business lines
• ​Willingness to travel occasionally to other branch locations and the Bank’s head office
• ​Works closely with other discipline/roles
• ​Combine one or more technical specialties with the capability to take over basic activities of other specialists on the team (analysis, development and testing)
• ​Knowledge of and experience with Agile, Lean, ITIL and COBIT

Professional Qualifications

​​Educated to degree standard in an IT, science, engineering or mathematical discipline or have equivalent experience.