ICE CREAM – Assistant Customer Development Manager – International Customers

Unilever's Ice Cream Division

About the Magnum Ice Cream Company:

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.

With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto, and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.

We dream big but keep things simple to act fast.

If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you! 😊

Job Purpose:

You will be the backbone of our global retail partnerships (Aldi, Lidl, Carrefour, Retail Alliances), ensuring seamless administrative support and execution of commercial agreements. Your role will involve managing key interfaces with major retail partners, coordinating global service agreements, and providing ad hoc support to the team. You will be the first point of contact for negotiation settlement and administrative topics (invoice differences, back margin differences, ways of working, country alignments).

Key Responsibilities:

In this role you will:

• Manage the administrative interface with Aldi and Lidl, following up with their HQs on commercial deals agreed between the negotiation teams.
• Run all admin for the global services agreement with Carrefour, connecting with markets around the world and the CWT HQ in Geneva to ensure execution of our global services agreements.
• Run all admin for the global services agreement with Buying Alliances, connecting with markets around the world and the BA HQ to ensure execution of our global services agreements.
• Prepare and participate in European Value Channel Days (Winning in Value Channel workshops and OOH Bootcamp).
• On-board new country NAM/KAM into the Lidl strict admin world, support building modules for on-boarding course.
• Support team members ad hoc across focus areas.

Organisation & Capability Building; Data Processing, Archiving and Controlling:

• European agreement (i.e. Lidl Themes, European sku’s) logistic and implementation follow-up, guidance for the countries in successful project execution.
• Ownership for data archiving/management (offer sheets, technical data sheet and contract).
• Masterfile (negotiation tool Excel based) owner (template based) with countries and ongoing update with BDM.
• Prepare Technical data (negotiation settlement template based) for Lidl together with BDM and countries.
• Control and distribution of official data exchange with Lidl (i.e. bank details, official address, etc.).
• Responsibility for information exchange platforms in the team and community (group share, mailing list, intranet site).

What You Need to Succeed:

Skills:

• Professional English Knowledge
• German and/or French is an asset
• Eye for detail
• Team player, Energetic positive person
• Independent, proactive and solution-oriented way of working
• Affinity to commercial figures and calculations, analytical skills
• Capable to adapt the pace to the rhythm of the business

Experiences & Qualifications:

• 2+ years of previous experience as a key account assistant is recommended
• Exposure to international business environments
• Experience with global services agreement
• Experience in working with international customers preferred

What Is In It For You?

Unilever is the place where you can be yourself and bring your purpose to life with the work that you do – creating a better business and a better world. We offer an exciting & dynamic work environment where you can make things happen. Furthermore, we offer some great reward and benefits!

• Attractive total remuneration package; excellent company pension, bonus and share scheme.
• Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.
• Plenty of company-paid holidays to further ensure your work-life balance is maintained.
• We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks and our transgender policy.
• Under the Hybrid Working principles, you will be expected to spend a minimum of 40% in the office or at customers, suppliers or partners to connect and collaborate. For the time you work from home, we will ensure you are well equipped. When you are at the office, you can enjoy our tasty canteen with prepped food and own products.
• Informal culture and being the first one trying our new products.
• My Fitness Plan (reduction on your Fitness Subscription).
• Home work allowance
• Company laptop and mobile phone
• Green Mobility Policy

Excited?

Join Unilever and our team! Looking forward to meeting you!

"Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law, and will not be discriminated against." Unilever, Equal Opportunity Employer

"By highlighting the gender diversity at the workplace, Unilever encourages women equally men to apply. If you look for a job after a long career break or after any type of leave, do not hesitate to apply." Unilever, Equal Opportunity Employer