Customer Success Manager DACH

Customer Success Manager DACH

About us

Rentman is a B2B SaaS scaleup building smart, powerful resource management software for event and production teams. Our users plan everything from small shoots to massive festivals in 70+ countries - and they all rely on Rentman to keep their gear, people, and timing perfectly in sync.

We’re based in Utrecht (NL) with a second office in Toronto (CA), and our team includes 100+ people from 30+ nationalities. We work in English, and our culture is open, inclusive, and flat — built on curiosity, ownership, and the freedom to challenge ideas.

Mission of this role

As a Customer Success Manager DACH, you’ll be responsible for ensuring our customers get the most value out of Rentman — driving retention, expansion, and long-term advocacy.

In this role, you’ll make a real impact by building strong, proactive relationships with our German-speaking customers and guiding them throughout their Rentman journey. You’ll be part of a collaborative and international team, working closely with Sales, Product, and Support to spot growth opportunities, reduce churn, and optimize onboarding, playing a key role in Rentman’s growth across the DACH region.

What you'll do

• Own the onboarding experience for current and new mid-sized & larger customers, guiding them through a smooth setup to help them achieve value with Rentman as quickly as possible
• Build strong, long-term relationships with your customer portfolio by staying proactive, regularly checking in, and offering strategic guidance tailored to their Rentman journey
• Identify growth opportunities by understanding customer goals, usage patterns, and pain points—helping to uncover expansion, upsell, or cross-sell potential
• Act as the voice of the customer, sharing insights and feedback with our Product team to continuously improve the platform and customer experience
• Lead impactful customer consultation sessions that empower users to make the most of Rentman, driving product adoption and advocacy
• Collaborate cross-functionally with Sales, Product, and Support to ensure seamless customer handovers and alignment across teams

What makes a successful Customer Success Manager

• 2+ years of experience in customer-facing roles like Customer Success, Support, Onboarding, or Implementation
• Fluent in German, with excellent English skills to confidently communicate across teams and with our global customer base
• A clear communicator who can break down complex topics into simple, actionable insights for users of all technical levels
• A structured, detail-oriented mindset—comfortable managing a large portfolio of customers, timelines, and technical requirements
• Takes initiative and ownership of their market and customer base, turning challenges into opportunities with a problem-solving mindset
• A collaborative team player who enjoys working cross-functionally with different departments
• A personality that thrives at Rentman – strong ownership, collaborative spirit, curiosity, and a drive to solve complex problems together

What you’ll get

• An ambitious, inclusive, diverse international team
• Competitive salary (+8% holiday benefit), based on experience
• A “13th month” annual bonus based on company results
• 25 days of paid vacation, plus one extra day off each year up to your 5-year anniversary
• A paid 4-week sabbatical after 5 years to go on an adventure
• Flexible WFH policy & work from anywhere for 4 weeks a year
• A shiny Windows, Linux or Mac of your choice
• An annual training budget to boost your skill
• A pension plan via BrightPensioen
• Access to OpenUp for mental well-being and personal growth
• Sports activities (Rentman football team, squash and padel) and a Onefit fitness subscription
• An OV Business card if you live further than 10km away from the office
• A flexible and engaging work environment with free lunches, office perks (PS5, Ping Pong, D&D), legendary karaoke parties, and various team activities
• An amazing office in the heart of Utrecht, Netherlands, at the historical Drift 17

At Rentman, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.