E-Commerce Fulfillment Coordinator

About the Brand

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 50 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes. Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

The Role

The E-Commerce Fulfillment Coordinator is responsible for delivering exceptional service and supporting with the increase of our conversion rate by delivering logistical services that meet our customer expectations. This is a crucial position for the successful implementation of our sell-in plan. The position reports directly to the Manager of Operations for Retail and E-Commerce within the Supply Chain and Operations department.

Key Responsibilities:

• Keep daily contact with our warehouse to ensure orders are processed in a timely manner;
• Work closely with Digital, Finance, Stores and CS teams to help resolve all questions related to e-commerce orders;
• Actively monitor the order flow lifecycle and identify issues in the order cycle;
• Monitor and process returns and refunds daily;
• Assist in the testing of new phases;
• Create and run reports to identify the needs for service improvement and solve operational issues;
• Identify, analyse and implement improvements to processes and ways of working.

The Profile:

• 1-2 years of relevant working experience in eCommerce, logistics or related areas;
• Bachelor’s degree in Business Administration or related field;
• Excellent knowledge of Microsoft Office Suite; especially Excel;
• Experience in coordinating internal and external service providers;
• Strong organizational and planning skills;
• Excellent time management skills and the ability to multitask;
• Strong verbal and written communication skills, attention to detail & accuracy;
• Ability to work independently, take initiative, and explore new/different approaches to tasks.

Why #TEAMKARL?

• Learning and development courses/training
• Opportunity to make an impact
• Remote working arrangements
• Relocation Package
• Bonus holidays
• Working in the heart of Amsterdam
• Brand discounts
• And exclusive sample sales only for #TEAMKARL

JOIN #TEAMKARL

The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.

At #TEAMKARL, everyone can give their opinion, grow in their career, and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas, and experiences to work with us.