Customer Success Manager

Join Our Team as a Customer Success Manager

We are looking for a Customer Success Manager to join our CSM team! This team is responsible for building and maintaining strong relationships with our clients to ensure their success in the ever-changing e-commerce landscape.

What will you do as Customer Success Manager?

As a Customer Success Manager, you will be a strategic partner to our customers, guiding them toward long-term success on the ChannelEngine platform. You will take full ownership of a portfolio of existing clients, focusing on building strong long-lasting relationships, identifying opportunities for growth, and driving business expansion 🤝 You’ll proactively engage customers to ensure they are leveraging new features, optimising their marketplace presence, and maximising their results. Your role will include contract negotiations, upselling, and renewal discussions, ensuring that our customers continue to see ChannelEngine as a key driver of their e-commerce success ⭐

Working in a fast-paced, innovative scale-up, you’ll collaborate cross-functionally, translating customer insights into action while interacting with some of the world’s biggest brands across a variety of industries. With constant innovation, shifting market dynamics, and new opportunities emerging, this role is ideal for someone who thrives in a dynamic environment and is passionate about helping businesses grow through technology 📈

Job Requirements

What makes you the ideal Customer Success Manager?

• 3-5 years’ experience as a Customer Success- or Account Manager,
• Familiarity with the e-commerce / marketplace industry,
• Previous sales/commercial experience,
• Ability to understand a complex technical product,
• Strong stakeholder management and relationship building skills,
• Good communication skills in English,
• Currently living in the Netherlands or Germany.

Nice to have (but not essential)

• Proficiency in French or German,
• Familiarity with Hubspot.

Why you’ll love working here

• We offer a professional, yet informal work environment, where it’s easy for you to try new things, share your ideas, and make an impact
• You’ll receive a thorough onboarding to get you familiar with ChannelEngine, our processes and tools, and your new colleagues. You’ll also have a buddy to support you along the way
• We have a continuous feedback culture to help you track your progress and facilitate your professional development 🎯
• You’ll be working in an open and collaborative company with +/-200 colleagues of over 40 different nationalities 🌎
• We want to make sure everyone is supported mentally and emotionally which is why we provide free access to mental healthcare support
• Work-life balance: we enable people to work in ways that suit their working style, which is why we offer flexible hours, hybrid-working, and the freedom to take workcations 🏝️
• You’ll be granted equity benefits so that we can grow together 🌱