Customer Success Intern

We are shaping the world of unbiased hiring and on the lookout for a Customer Success Intern. Ready to shake things up with us? 🚀

Equalture needs you to change the traditional recruitment process and make a lasting impact on the way we hire! There’s never a dull moment - whether we’re working or playing! With founders on a mission (who got a pat on the back by Forbes) and an amazing team that wants to make the world a better place?! Then please reach out - we would have been happy to have you on board yesterday, but tomorrow is also fine!

What you’ll get

• The startup experience - accountability, freedom/flexibility, and enormously fast developments;
• The possibility to work on your mental and physical health with OpenUp and OneFit or ClassPass;
• €400,- per month;
• Hybrid set up;
• Occasional cuddle sessions with our Cuddle Officers 🐶;
• A culture where every win will be celebrated!

About the job

As a Customer Success Intern at Equalture, you will play a pivotal role in ensuring our clients derive maximum value from our platform. This internship offers a unique opportunity to engage directly with clients, understand their needs, and collaborate with our team to enhance the overall customer experience.​

These are things you will be doing on a regular day:

• Support the Customer Success team in onboarding and building lasting customer relationships;
• Respond to customer inquiries via email or chat, collaborating with the team when when additional support is needed;
• Collect customer feedback, analyze trends, and suggest improvements;
• Share customer insights with our Sales and Product teams to help improve our platform and ensure our services align with customer needs.

You'll be working closely with the Customer Success Team and be reporting to Customer Success Manager Jasmijn and Head of Customer Success Julie.

About you

We’re looking for someone who believes in our mission and wants to help others shape a world of unbiased hiring. You understand why our product is needed and the passion we put into it—because the world should be a fairer place. This combined with an entrepreneurial attitude - being proactive, creative and growth-minded - would make us happy!

Some things on our wish list:

• Strong verbal and written communication skills in both Dutch and English, (hard-requirement);
• Demonstrated problem-solving abilities and a proactive approach to addressing challenges;
• Ability to analyze data and present actionable insights;
• A genuine passion for enhancing customer experiences and promoting diversity and inclusion in hiring practices;
• Available for at least 6 months and a minimum of 32 hrs a week.

Feel like you don’t meet all of the requirements? Don’t worry - you don't need to! If you hear the calling and only meet a few, we are still more than interested in having a chat with you!

As part of your application, we will ask you to complete Equalture's game-based assessment. Designed to give everyone an equal opportunity, these games give you the chance to showcase your talents, while also allowing us as an organisation to assess our applicants more objectively and fairly, by basing our evaluation less on gut feeling. This way, we aim to ensure equal opportunities and to base our recruitment decisions more on talents and potential rather than solely on previous experience. The games require no prior knowledge or practice: above all, be yourself!

About Equalture

We help companies reduce bias in their recruitment process. We enable companies to make smarter hiring decisions. We empower companies to build diverse and high-performing teams.

With a passion for inclusivity and innovation, Equalture is committed to reshaping the future of hiring, unlocking every individual's true potential, and driving success for businesses worldwide. Because we celebrate diversity and are promoting an inclusive environment in which our team members from all different backgrounds, ages, genders or sexual orientations feel equally appreciated.