Customer Success Manager (German speaking)

Customer Success Manager (German speaking)

Job description

What makes a Champ

You might have heard a lot of things about working in a scale-up. Honestly, we’re guilty of some of them – an engaging remote setup, a young team with funny accents from all over the world, and at least one of our developers has a beard.

So what makes Hotelchamp different to other startups? The short answer is how we treat you. We celebrate the individual success of each and every employee, we’re just as interested in your development as our own, and we’ll absolutely push you to your limits – but never too far. We know that our company is only as good as the people who work here, so we only hire the best and the brightest. Because that’s what it takes to be a Champ.

Your role at Hotelchamp

Our hearts beat for our customers. If your energy is at its peak when you see your customers succeed, then you are in the right spot. In this role you will be taking ownership of clients in the German, Austrian and Swiss market. You ensure that our customers receive high quality support, by onboarding, training and guiding them through their journey with the Hotelchamp platform and products. Your primary focus will be:

• Manage the whole customer journey for your clients from onboarding to continued success
• Maintain a deep understanding of the product and speak with customers about the most relevant features for them to maximize their outcomes
• Take responsibility for customer retention by conducting regular check-in calls, clients workshops or strategic business reviews
• Identify opportunities for expansion and educate about additional Hotelchamp products
• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas

About us

In today’s digital society, where people expect a personalised experience, offering a human touch is more important than ever. However, personal contact and premium service are often overpowered by complex technology and price-driven OTAs (like Expedia and booking.com). We let hoteliers take back what they stand for: Hospitality.

Hotelchamp gives hoteliers the power to own the full guest experience again. Start to end. To truly tailor each stay to the needs of their guests. We provide solutions that are so easy to use - anyone can do it. With the aim of saving time, money and resources that hoteliers now can invest back into their guests - delivering an experience that will last a lifetime.

With Hotelchamp, everybody wins.

Job requirements

What you bring to the team

• This role is open for graduates as well as individuals from other industries
• A degree or experience in SaaS and hospitality lets our ❤️ beat faster
• Prior experience in a client-facing role is a big plus
• Experience in eCommerce and working with Google Analytics
• You speak German at a native level and your oral and written English skills are excellent

What we give to you

• A group of energetic, multicultural colleagues which are best in their field
• Remote working setup with local hubs in the United Kingdom, Singapore, Netherlands and Armenia
• The opportunity to carve your own signature into the growth story of Hotelchamp
• As the old guy in Spiderman says, with great power, comes great responsibility – take control of your development and guide where you want to take your career. We support you with the right development budget and resources