Senior Product Manager Digital Services

Senior Product Manager Digital Services

We’re looking for a Senior Product Manager- Digital Services to join our customer experience team in Schiphol, Rijk Netherlands

Are you passionate about driving innovation and creating exceptional customer experiences? Join our Digital Services team as a Senior Product Manager, where you'll lead the development and improvement of our consumer products to enhance engagement with Digital Connectivity propositions.

In this role, you'll collaborate with commercial, digital, and product stakeholders across central and local teams to identify opportunities, capture requirements, and deliver seamless, personalized experiences via digital touchpoints (App/Web/Care environments). You'll manage priorities, ensure efficient implementation, and maintain a roadmap aligned with strategic goals.

Your expertise will drive improvements based on customer feedback, maximize engagement, and support long-term business initiatives. If you're ready to lead with creativity and strategic vision, apply now!

KEY ACCOUNTABILITIES

• Translate the company’s customer value proposition(s) for Connectivity into meaningful, industry-leading experiences, propositions & solutions that delight our customers and fit our ‘Tomorrow’s Connections Today’ mantra
• Ensure complete capture of customer, commercial and financial needs and objectives within operating markets related to Connectivity. Write and maintain product concept and requirements documentation in Jira.
• Ensure continuous review of business value and priority setting for changes and enablers within the Connectivity platform
• Ensure cost and delivery efficiencies through identifying opportunities to scale business requirements across markets
• Work with central strategy, finance and customer experience teams to identify and bring forward opportunities and business cases to increase value and improve engagement related or affiliated to Connectivity experiences.
• Secure a trusted and reliable interface towards country stakeholders, strategic technology and vendors on roadmap planning, feature release priorities, platform improvements, customer, and user experience changes and CVP activation.
• Ensure activation of strategic, financial, and commercial enablers and objectives for the company and its ecosystem within platform roadmap and feature releases
• Integrate service performance and quality requirements according to quality-by-design principles to enable monitoring and management of service level agreements and product performance metrics
• Work with strategic technology partners and central technology teams to enable and unlock opportunities to increase customer value within the platform.
• Apply a fact-based and data-led decision-process on product ownership and development.
• Be pro-active, pragmatic, instigate improvements, encourage best practices across markets and apply practical innovation with the objective to drive product and thought leadership.

KNOWLEDGE & EXPERIENCE

• Proven ability to guide and shape employee experience using technology as a critical enabler
• Ability to articulate and sell a vision and drive to achieve it
• Ability to be credible at all levels of the organization. Our stakeholders and opinion formers are at every level of the organization and it is critical that we listen to them all.
• Proven experience simplifying enhancing service experiences for customers

Preferred qualification

• Strong academics demonstrating intellectual curiosity and problem solving in complex environments
• Degree in engineering, IT, maths, business or other subject showing strong analytical capabilities
• Masters or further qualification in relevant areas

What’s in it for you?

• Competitive salary + Bonus **where applicable**
• Matched pension contribution up to 10%
• 25 days annual leave with the option to purchase 5 more and paid volunteering
• Access to physical and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Access to our car benefit scheme
• Professional development including upskilling, mentoring, and access to online learning
• Great office and hybrid work environment
• The chance to join an innovative, fast-paced and passionate team

Who we are:

Join Liberty Global and Shape Tomorrow’s Connections Today!

Liberty Global is a dynamic team of veteran operators and investors committed to generating and delivering value through the strategic management of our three platforms: Liberty Telcom, Liberty Growth and Liberty Services.

We prioritize diversity, equity, and sustainability, using technology for good. If you're curious, resilient and have a limitless mindset, join our high-performing team.

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.

About Us

Our Story

We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.

Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.

With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.

We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.

Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.

Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.

And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.