Head of HR Operations

Join Our Team

In a nutshell

Are you an experienced HR Manager or Business Partner with a passion for operations? Join our Dutch People Operations team and make a real impact! With 10,000 employees in Dutch operations you’ll lead a dedicated team of 15 HR Business Partners and 20 Admins, driving personal development, HR processes, and organizational growth across fulfilment, last-mile, and customer service teams.

As the People Operations Team lead for the Netherlands, you’ll hold a key position ensuring an employee-centric and smooth HR operations. You'll develop the team of HR BP's and Admins, optimize processes, and ensure compliance. You'll shape and improve the employee journey across different operational teams, and design development tracks for our talent. Your leadership skills, and understanding of people and HR, will make a real impact on our business.

Tricks of the trade

• Guide and develop HR BPs: Conduct regular check-ins and bi-annual reviews to support and develop the team of HR Business Partners.
• Align with stakeholders: Collaborate with internal stakeholders (e.g., international analyst team, People Director) and manage external partners (e.g., payroll, occupational health, labour inspection).
• Drive people-related initiatives: Initiate and implement proactive solutions to address people-related challenges.
• Provide data for decision-making: Deliver insightful data to guide business decisions and ensure organizational structure aligns with business objectives.
• Enhance employee and team lead journeys: Improve processes related to staffing, onboarding, learning & development, and rotations.
• Manage talent: Ensure the right people are in the right roles to meet organizational needs.
• Set up HR shared service center: Establish an HR shared service center to streamline HR operations and enhance efficiency.

We’re looking for

• You have a relevant Master's degree
• You have 6 to 8 years of experience with HR, preferably as HR Lead, or strategy/organizational consultant
• Your experience in a start-up/scale-up environment is a pre
• You speak fluent English and Dutch
• You are ready to lead a team, and have a passion for technology and people
• You know how to manage projects, and thrive in an operational environment
• You understand Human Resource disciplines and your knowledge in employment law is a pre
• Your base location is the Picnic office in Amsterdam. Still, since many of the team work across the country you are willing to regularly visit Fulfilment Centres in Utrecht, Rotterdam area, Apeldoorn, Eindhoven and Heerenveen.

Picnic Perks

• 🥗Fresh Lunch, coffee, and snacks
• Our offices are equipped with fully-fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.
• 🚵🏼Health insurance discount & bike plan
• We have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore, through our partnership with Lease a Bike, you can rent-to-own a new (e)bike at a discounted rate
• 🌍Relocation
• If you’re moving from another country to join Picnic we make it as smooth as possible for you. We’ll cover your flight costs for you and your partner and kids, your first month's rent and moving costs (up to €2000), and help you with the 30% tax ruling setup and application.
• ✍🏼Learning & development
• You’ll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses, Academy trainings, and more. Interested in improving your mental wellbeing? Through OpenUp you get free access to trained psychologists and many courses.
• All the rest
• At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, as well.

A bit about us

When you join Picnic, you’re joining the shopping revolution, delivering groceries to millions of people across Europe, and we’re growing fast. Think super fresh products and personal service, but in a modern, sustainable way. And we’re the only ones in the world doing it all by ourselves. From our fully automated fulfillment centre to delivery algorithms and marketing campaigns: we do it all in-house. Our team consists of 85+ nationalities and we’re always looking for new talent. Ready for the ride?

Commitment to equal opportunities

Picnic is an equal opportunity employer—this means that all decisions regarding applications will be based on qualifications and merit. Applicants will be regarded independently of age, gender identity or expression, sexual orientation, ethnicity, skin color, civil status, religious beliefs, physical or mental disability, or any other factors protected by law. At Picnic, we celebrate and value our differences and are committed to building a safe and inclusive working environment where everyone can be themselves.