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Global Head of Store Operations
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Global Head of Store Operations
The Global Head of Store Operations will be instrumental in delivering Suitsupply’s growth objectives. As a key member of our central operations team (distinct from our Retail teams), you will oversee the roll-out and implementation of large-scale projects to ensure our store operations and processes are streamlined, pragmatic, and support seamless execution at the store level. Reporting to the COO, you’ll be the “voice of the stores” in collaboration with IT and other HQ teams, advocating for operational changes that allow our retail teams to focus on delivering outstanding customer experiences and maximizing sales. 🤝
What you will do:
- Develop and execute a global store operations strategy aligned with Suitsupply’s business objectives.
- Lead, mentor, and develop the Field Operations and Program Management teams to drive consistent operational execution across global locations.
- Foster a culture of continuous improvement, collaboration, and accountability within the Store Operations team.
- Oversee large-scale global projects, including the implementation of new systems, ensuring operational practices support sales and service excellence, and providing training and change management support.
- Drive the adoption of new technologies across all store locations, ensuring alignment with operational goals.
- Serve as the primary point of contact with IT, HR, and Merchandising to facilitate seamless communication with Retail.
- Utilize data and first-principles thinking to analyze challenges, improve efficiency, and address issues proactively.
- Track KPIs and metrics to ensure store performance aligns with company objectives.
Who you are:
- 10+ years in a senior store operations role within a multi-site, global retail organization (experience in fashion retail preferred).
- Proven experience leading large-scale IT and systems implementations across regions.
- Strong knowledge of retail operations, including back-of-house processes, inventory management, and customer service excellence.
- Demonstrated leadership skills with a history of managing and developing teams.
- Exceptional communication skills with the ability to collaborate effectively across functions and regions.
- Ability to inspire teams, lead change initiatives, and foster a high-performance culture.
- Analytical and data-driven mindset with strong problem-solving skills using first principles thinking.
- Adaptability and resilience in a fast-paced, evolving environment, managing multiple priorities effectively.
Curious to hear more directly from the recruiter? Scola Lee, Recruiter
Founded in Europe in 2000, Suitsupply has grown to over 90 international stores in cities such as Milan, London, Zurich, Amsterdam, New York, Toronto, Shanghai, Singapore and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.
In…
Founded in Europe in 2000, Suitsupply has grown to over 90 international stores in cities such as Milan, London, Zurich, Amsterdam, New York, Toronto, Shanghai, Singapore and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.
In an industry where fast fashion dominates and craftsmanship is fast disappearing, Suitsupply introduces a better option: one where no attention to detail or quality is ever spared. That’s why we use only the finest Italian fabrics sourced from mills such as Ferla, E. Thomas, Larusmiani and Vitale Barberis Canonico.
We have received widespread accolade from the likes of GQ, Esquire, and, perhaps most notably, a Wall Street Journal blind test that rated a $600 Suitsupply suit in a first-place tie with a $3,600 Armani.
While high-quality suiting at an affordable price point remain at the core of all that we do, our versatile range includes jackets, trousers, outerwear, shoes, accessories and attire available as prêt à porter and made-to-measure.
At Suitsupply, we pride ourselves in taking innovative approaches to traditional problems. This has led to the development of technologies such as our Design Your Own feature, our Garmentor app, and a commitment to in-house tailoring, providing quick alterations while you wait for a perfect fit every time. Each and every sales associate receives in-depth training through our acclaimed Suit School, bringing the unmatched level of passion and expertise that make Suitsupply’s customer service stand out.
The message is clear. We believe that nobody should leave Suitsupply with anything less than a perfect fit. If you’re equally devoted to quality, check out our jobs page for opportunities to join us.
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