Head of Onboarding
Ready to Get Shit Done?
As the Head of Onboarding at bunq, you'll make a difference by improving conversions in the onboarding funnel, maximizing the amount of users we onboard by achieving our 5-minute onboarding for users. You will hold a pivotal role in defining our customer's onboarding journey, ensuring a smooth and efficient transition, while keeping the banking system safe. You have the power to set the tone of the initial interaction and positively impact user experience for Eva. 🚀
Take ownership
As a Head of Onboarding your main ownerships will include:
- Manage and lead cross-functional teams of up to 40 professionals across operations, product and KYC process.
- Design and continuously optimise our onboarding flow for private individuals and companies.
- Turn data into actionable insights that boost engagement during onboarding.
- Spearhead international expansion into new markets - within and outside EEA.
- Persuade and influence key stakeholders to endorse and implement user-focused & data-driven solutions.
- Continually reduce manual verification waiting times to ensure quicker user onboarding.
- Work diligently to meet the 5-minute promise for user onboarding.
- Constantly enhance strategies that will ultimately increase the verification rate.
This challenge is perfect for you if
- Possess deep expertise in KYC processes and innovative strategies to elevate the onboarding experience.
- Have a proven track record of building and managing high-performing teams of 20 or more professionals.
- Excel in planning, organizing, and influencing stakeholders through persuasive and strategic communication.
- Rely on data-driven insights to shape decisions that drive measurable improvements.
- Demonstrate a strong ability to design and continually optimize onboarding flows that enhance user experience.
- Communicate with clarity and confidence, ensuring seamless and effective conversations at all levels.
- Have hands-on experience in boosting conversion rates throughout onboarding funnels.
- Are skilled in streamlining processes to significantly reduce manual tasks and customer waiting times.
- Bring a robust understanding of methods to improve successful user onboarding, ensuring a secure and efficient onboarding journey.
Your space to perform
- 🎯 Profit sharing based on the impact you make and bunq's performance
- 🤟 Great, international colleagues who share your mindset
- 👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
- 🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
- 📚 We support growth with bunq Academy and €1500 annual learning budget
- 🚴 A massive discount for your wellbeing with OneFit (for NL) and fully covered Multisport card (for BG)
- 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
- 💻 A MacBook so you can Get Shit Done with us
- 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
- 💰 An optional pension plan with monthly contribution from bunq 🇳🇱
- ⚕️Private health insurance, just in case 🇧🇬
- 💸 Monthly contribution to your phone and internet bills
- 🍻 Friday drinks and other celebrations - bunq style