Head of Onboarding

Head of Onboarding

Ready to Get Shit Done?

As the Head of Onboarding at bunq, you'll make a difference by improving conversions in the onboarding funnel, maximizing the amount of users we onboard by achieving our 5-minute onboarding for users. You will hold a pivotal role in defining our customer's onboarding journey, ensuring a smooth and efficient transition, while keeping the banking system safe. You have the power to set the tone of the initial interaction and positively impact user experience for Eva. 🚀

Take ownership

As a Head of Onboarding your main ownerships will include:

• Manage and lead cross-functional teams of up to 40 professionals across operations, product and KYC process.
• Design and continuously optimise our onboarding flow for private individuals and companies.
• Turn data into actionable insights that boost engagement during onboarding.
• Spearhead international expansion into new markets - within and outside EEA.
• Persuade and influence key stakeholders to endorse and implement user-focused & data-driven solutions.
• Continually reduce manual verification waiting times to ensure quicker user onboarding.
• Work diligently to meet the 5-minute promise for user onboarding.
• Constantly enhance strategies that will ultimately increase the verification rate.

This challenge is perfect for you if

• Possess deep expertise in KYC processes and innovative strategies to elevate the onboarding experience.
• Have a proven track record of building and managing high-performing teams of 20 or more professionals.
• Excel in planning, organizing, and influencing stakeholders through persuasive and strategic communication.
• Rely on data-driven insights to shape decisions that drive measurable improvements.
• Demonstrate a strong ability to design and continually optimize onboarding flows that enhance user experience.
• Communicate with clarity and confidence, ensuring seamless and effective conversations at all levels.
• Have hands-on experience in boosting conversion rates throughout onboarding funnels.
• Are skilled in streamlining processes to significantly reduce manual tasks and customer waiting times.
• Bring a robust understanding of methods to improve successful user onboarding, ensuring a secure and efficient onboarding journey.

Your space to perform

• 🎯 Profit sharing based on the impact you make and bunq's performance
• 🤟 Great, international colleagues who share your mindset
• 👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
• 🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
• 📚 We support growth with bunq Academy and €1500 annual learning budget
• 🚴 A massive discount for your wellbeing with OneFit (for NL) and fully covered Multisport card (for BG)
• 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
• 💻 A MacBook so you can Get Shit Done with us
• 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
• 💰 An optional pension plan with monthly contribution from bunq 🇳🇱
• ⚕️Private health insurance, just in case 🇧🇬
• 💸 Monthly contribution to your phone and internet bills
• 🍻 Friday drinks and other celebrations - bunq style