Principal Technical Product Marketing Manager, ITSM

Principal Technical Product Marketing Manager, ITSM

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are seeking an enthusiastic Principal Technical Product Marketing Manager to develop compelling thought leadership content and represent Atlassian at industry conferences, events, and with our global customer base. This role entails promoting Service Management (ITSM/ESM) practices and our innovative solutions to external audiences. The ideal candidate will possess deep subject-matter expertise, demonstrate the ability to create dynamic content, and be an engaging speaker and thought leader, capable of connecting with diverse audiences and fostering strong relationships within the global Service Management community. We would greatly appreciate candidates who have firsthand experience implementing similar Service Management solutions, including Atlassian, ServiceNow, and BMC.

As a Principal Technical Product Marketing Manager, you will be instrumental in shaping Atlassian's position on Service Management, enhancing our brand presence, and driving the adoption of Service Management frameworks and our products.

Key Responsibilities:

• Develop compelling, differentiated, and feature-accurate content and messaging that effectively highlights the Atlassian Service Management solution.
• Represent the organization at industry conferences, seminars, and events, delivering presentations and participating in panel discussions.
• Establish and maintain relationships with key stakeholders, including industry leaders, partners, and prospective clients.
• Remain informed about industry trends and advancements to ensure our solutions remain competitive and relevant.
• Serve as a spokesperson for the organization, providing insights and thought leadership on Service Management practices and innovations.
• Engage directly with senior leadership teams at our largest customers to facilitate their understanding of the transition to the Atlassian Service Management solution, emphasizing the integration of practices, personnel, and product.
• Collect feedback from external engagements to inform product development and strategic initiatives.

Qualifications:

• Proven experience in Service Management, along with hands-on experience in implementing Service Management solutions.
• Over 7 years of experience in technical product marketing, solutions consulting, implementation, sales engineering, or product management, preferably within ITSM, ESM, or ITOM software sectors.
• A comprehensive understanding of the priorities and needs of ITSM and IT operations leaders.
• Exceptional communication skills; proficient in presenting and demonstrating the value of products and solutions to IT buyers, influencers, and internal stakeholders.
• Outstanding public speaking and presentation abilities, capable of engaging and inspiring diverse audiences. Demonstrates confidence in both practices and products.
• Strong networking and relationship-building skills. Proficient in establishing trusted relationships with analysts and other influencers through product and solution briefings, demonstrations, evaluations, and engagement in online communities and social media.
• Experience representing organizations at industry events and conferences.
• Relevant certifications in ITSM or related fields are advantageous.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.