Platform Engineer Observability

How do you make our customers happy?

As a Platform Engineer on Team Insights, you’ll build and maintain the observability infrastructure that enables our engineering teams to deliver reliable, high-performance applications. Your work ensures platform stability, even during peak moments when we process hundreds of orders per minute. By providing robust monitoring, logging, and metrics capabilities through our ELK stack and Prometheus/Grafana, you empower engineers to identify and resolve issues before they affect customers or partners.

The biggest challenge

Scaling observability solutions while enhancing our monitoring architecture. You’ll need to maintain critical services during the transition while improving the developer experience. Because you thoroughly understand the engineering needs across the organization, you can effectively translate plans into solutions that deliver measurable value.

What you'll do as Platform Engineer Observability

As part of our six-person Team Insights, you’ll drive the evolution of bol’s observability platform. Working closely with our Product Manager and Engineering Manager, you’ll shape the logging and metrics infrastructure that application teams rely on for debugging, troubleshooting, and monitoring. You’ll take ownership of critical components of our ELK stack (logging solutions) and Prometheus/Grafana (metrics), ensuring they meet the demanding needs of a high-traffic retail tech platform.

You’ll lead initiatives, designing and implementing observability solutions that leverage GCP’s capabilities while maintaining compatibility with existing tooling. A holistic approach to architecture decisions is a must because you need to balance immediate needs with long-term scalability. By collaborating closely with application teams, you’ll continuously refine our solutions to improve usability and effectiveness.

The scope spans mature, business-critical systems that process vast amounts of daily logs and metrics. You’ll optimize pipelines, enhance visualization capabilities, and integrate with alerting systems to ensure engineering teams can quickly respond to anomalies. Your technical expertise will help set standards for observability practices across the organization.

Key responsibilities:

• Design and implement scalable observability solutions
• Optimize the performance and reliability of our ELK stack and Prometheus/Grafana implementation
• Develop pipelines that process, transform, and make data accessible to engineering teams
• Create tools to enhance the monitoring and troubleshooting experience for developers
• Drive improvements in alerting mechanisms to ensure rapid incident response
• Establish best practices for observability across the engineering organization
• Balance innovation with supporting critical, mature systems at scale

Why you can make a difference

You combine deep technical expertise with a passion for developer-focused solutions. With extensive experience in observability tooling (ELK, Prometheus/Grafana) and cloud platforms (preferably GCP), you have what it takes to build scalable monitoring systems. Your collaborative approach enables you to understand and translate diverse engineering needs into effective implementations. Most importantly, you balance technical excellence with business pragmatism, delivering solutions that enhance operational efficiency while facilitating our cloud transformation journey.

• Guidance seeker Your ideal day starts with someone handing you a detailed list of requirements and step-by-step instructions
• Blueprint admirer You excel at creating elegant architecture diagrams that somehow never quite work in production
• Set up for solo success Your preferred work environment is a soundproof room
• Scale enthusiast You thrive on building systems that process terabytes of data and deliver millisecond response times
• Ecosystem enhancer You find joy in making mature technology stacks more efficient, reliable, and valuable to users
• Experience optimizer You obsess over the developer experience, knowing that better tools lead to better applications

Where you'll work

You’ll join Team Insights, a close-knit group of six platform engineers plus product and engineering management. Here, you’ll help shape the technical foundation that empowers all engineering teams across bol. Our culture combines technical excellence with pragmatic problem-solving – we take our systems seriously but approach challenges with creativity and occasional humor. We operate with “freedom within a framework,” making decisions autonomously while ensuring they align with broader organizational goals. With 2,900 colleagues serving 13.5 million customers and 47,000 partners, your work enables the continuous evolution of one of the leading retail tech platforms in the Netherlands and Belgium. Ready to build systems that help others build better? We’d love to meet you.