Customer Success Manager

About the role

Role: Customer Success Manager (Dutch Market)

Role description:

• Customer Success Manager responsible for a Dutch-speaking client portfolio, where businesses invest €50K–€200K annually.
• Supports client success across exclusive business events
• Collaborates with Sales Managers on retention and revenue expansion (renewals, cross- and upsell opportunities)
• Direct sales is not required; indirect commercial contribution via engagement and insight gathering
• Clients include decision-makers in various industries; CSM ensures value delivery and stakeholder alignment
• June onboarding aligns with August strategic kick-off

Unique about the company:

• CSM function is part of a strategic pilot to better integrate with sales
• Role offers autonomy to help shape the evolving CSM setup across Europe
• High impact due to direct contact with premium B2B clients in a critical business unit
• Operates in a fast-paced, change-embracing environment

Growth perspective:

• Structured path to expand into senior CSM or account management roles
• Participation in strategic transformation of the client success function
• Exposure to executive stakeholders and event strategy

Must haves:

• Junior with strong personal drive and maturity
• Comfortable with evolving role structure and responsibilities
• Strong communicator in Dutch and English
• Commercially minded, proactive, and client-focused

Nice to haves:

• Experience in CSM, account management, or sales support
• Background in hospitality or event management
• Interest in B2B networking or lead generation

tim@bluebirdrecruitment.com