CRM Infrastructure Lead

Ready to Get Shit Done?

At bunq, we're not just rethinking banking—we're revolutionizing it to Make Life Easy for millions of users worldwide. Our CRM system is the backbone of our personalized user experience, ensuring that every interaction is timely, relevant, and seamless.

As our CRM Infrastructure Lead, you'll own and scale Bird, our CRM platform, making sure our communications run like a well-oiled machine. You'll lead a team of 2-3 experts while also diving deep into technical execution—automating workflows, optimizing deliverability, and ensuring compliance at every step.

Take Ownership

You'll take full ownership of Bird, ensuring it's integrated across all user touch points, powering real-time, personalized, and automated interactions.

• Integrate Bird Across All Touchpoints → Connect CRM seamlessly with our app, website, customer support, and backend systems to capture every interaction in one place.

• Centralize and Manage CRM Data → Structure user data, preferences, and support history securely and efficiently to enable frictionless interactions.

• Automate & Optimize Communications → Use Bird’s automation features to trigger the right messages at the right time, improving response rates and retention.

• Ensure Email & SMS Deliverability → Maintain a stellar sender reputation and troubleshoot deliverability issues to maximize open rates.

• Maintain Security & Compliance → Safeguard all user data and ensure adherence to global privacy laws.

• Monitor, Analyze, and Improve → Track CRM performance, optimize workflows, and drive actionable improvements using analytics.

This challenge is perfect for you if

• You're an expert in CRM automation, capable of optimizing workflows, segmenting audiences, and ensuring message deliverability.

• You know how to connect CRM with other systems and handle APIs and data pipelines effortlessly.

• You understand the technical side of email and SMS deliverability, including managing sender reputation, ensuring inbox placement, and troubleshooting at scale.

• You're hands-on and skilled in guiding and elevating a team, setting ambitious goals, and driving results.

🚀 This is your chance to take full ownership of CRM at a fast-moving, high-impact scale-up. Ready to own and scale CRM at bunq?

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

• 🎯 Profit sharing based on the impact you make and bunq's performance
• 🤟 Great, international colleagues who share your mindset
• 👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
• 🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
• 📚 We support growth with bunq Academy and €1500 annual learning budget
• 🚴 A massive discount with OneFit for your wellbeing (in Netherlands) or 🚴‍♀️ a Multisport gym card for your health and wellbeing (in Turkey and Bulgaria)
• 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
• 💻 A MacBook so you can Get Shit Done with us
• 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
• 💰 An optional pension plan with monthly contribution from bunq (in Netherlands)
• ⚕️ Private health insurance, just in case (in Turkey and Bulgaria)
• 💸 Monthly contribution to your phone and internet bills
• 🍻 Friday drinks and other celebrations - bunq style