Operations Support Specialist (Aftersales Data Analyst)

Operations Support Specialist (Aftersales Data Analyst)

About the department:

The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses and trucks.

Main responsibilities:

• Data Collection & Management: Gather and maintain data from various sources, including service reports, and SAP and contracts.
• Analysis & Reporting: Analyze trends in aftersales performance metrics, such as customer satisfaction scores, service provider quality scores, and warranty reserve. Develop and generate reports that provide actionable insights to management.
• Collaboration & Strategy: Work closely with cross-functional teams, including Tender, Sales, and Finance, to align aftersales strategies with overall business goals.
• Process Improvement: Identify opportunities for process optimization within aftersales operations, leveraging data-driven insights. Recommend improvements to workflows and systems to increase efficiency and reduce costs.

Qualification and requirements:

• Bachelor's degree or above, Finance or Accounting related
• More than 5 years of proven full-time experience in a similar role
• Proficient with MS Office, knowledge of Power BI is preferred
• Ability to work well with team members from other departments
• Ability to work independently and take initiative
• Fluent in English. Being able to speak Chinese is a plus.

We offer:

• Performance and experience-based competitive remuneration, pension plan.
• 25 holidays + option to purchase 5 extra holidays.
• Commuting allowance.
• Department & company-wide teambuilding events.
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏

About BYD Europe

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.