VP Global Solutions Account Management

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for a Vice President, Account Management, Europe and Middle East to join our team.

The Account Management Lead is responsible for Europe and Middle East Sales and existing client revenue retention at a senior level and management of EAM regional team. They are responsible for building and maintaining strong relationships with high-value accounts and for managing a team of Executive Account Managers (EAM) who are building, growing and maintaining strong relationships with high-value accounts.

EAMs will serve as the primary point of contact for customers, strategically focusing on maximizing expansion and cross-sell opportunities to achieve individual, team and overall Vistra goals, whilst managing the sales budget effectively, ensuring resources are allocated efficiently to drive maximum return on investment.

Key Responsibilities:

• Foster and maintain meaningful business relationships with assigned accounts.
• Create, identify, and convert expansion ACV opportunities in assigned accounts to cross sell / upsell across all solutions and products.
• Develop and maintain fluency of knowledge, common collateral and standards to ensure you meet and exceed customer expectations.
• Develop and execute a strategic plan for overall book of business to ensure targets are met and exceeded, creating individual strategic account plans for priority customers.
• Foster a deep understanding of customer needs and proactively apply product and business knowledge to sell insightful, innovative solutions.
• Lead pricing and commercial discussions with customers, ensuring alignment with overall market pricing strategies
• Utilise Marketing Development Rep to conduct research aiming to better understand the distinct customer profiles within your book of business
• Tailor messaging and communications to effectively articulate Vistra’s value proposition for each customer profile.
• Leverage Subject Matter Experts to utilise their technical expertise and knowledge to sell insightful, innovative solutions during the time of sale.
• Coordinate with Central ORM team to ensure service delivery team is executing at the local level and stay informed of any issues that need to be raised to EAM.
• Coordinate with Onboarding CRMs to ensure customers receive best in class onboarding process and white glove service to meet their needs throughout the adoption phase. Ensure the EAM remains the face to the customer through approvals.
• Provide advisory expertise to customer to help develop international expansion plans through industry knowledge and client experience
• Identify and act on key opportunities to promote Vistra externally with industry stakeholders, clients, and regulators.

Attributes/Technical Skills:

• Organised and disciplined Sales approach
• Intellectual curiosity and fearless cold-calling
• Building effective relationships with colleagues, clients and third parties including lawyers, bankers, tax advisors and notaries
• Proactively following-up on daily matters
• Anticipating potential queries and issues.
• Sharing knowledge and experience with your direct colleagues
• Being a role model in terms of the Values
• Taking responsibility and leading by example
• Make sure that deadlines are met
• Team player
• Adhere to internal procedures at all times
• Strong prioritization skills
• Confident and persuasive communicator who asks great questions
• Excellent presentation skills
• Highly self-motivated
• Ability to successfully communicate and influence with all levels
• Ability to develop and grow commercial business activity
• Ability to solve problems and have proactive attitude

Relevant Experience:

• Minimum of 10 years of experience with a professional services firm
• Background in financial services sales with specific exposure to Payroll, HR, Tax, Accounting and legal a notable differentiator
• Solid negotiation skills and proven attainment of large revenue targets
• Proven experience in developing and growing commercial business activity

Company Benefits:

At Vistra Netherlands office, we provide a challenging position in an ambitious organization where no day is the same. A company with a view to the future where you can grow together with and, above all, put your own stamp on. In addition, we offer:

• Market conform remuneration and benefits (e.g., allowance to travel to work);
• 8% holiday allowance & 26 days off per year plus 1 flexible public holiday. The option to buy (max. 5) vacation days;
• Collective pension scheme, non-contributory, option to voluntary save extra with a maximum of 5.4%;
• Vistra Bonus Plan, based on Vistra Group performance and individual performance;
• Learning and training, i.e., via our digital learning environment ‘Vistra Skills Platform’;
• Work laptop;
• The possibility to work partially from home and a fee to set up your home office;
• Our Well-being program (Open Up);
• Employee discounts via Benefits at Work;
• Bike riding via the bike scheme;
• Free coffee, tea, soft drinks and fresh fruits in our office.

Vistra supports employees’ charitable efforts by encouraging engagement in Corporate Social Responsibility (CSR) initiatives and projects to improve our impact as a company. You could participate in team volunteering activities to support your communities, with one day per year being paid for. Don’t have the time? With Payroll Giving it will be easier and more financially attractive for you to donate to charity.

We value interdepartmental collaboration, work as ONE Vistra throughout the world and of course get to know each other better outside of work at our DoMiBo’s (Thursday Afternoon Drinks). We look forward to getting to know you better as well!