Salesforce - Senior Developer (Service + Experience Cloud)

Salesforce - Senior Developer (Service + Experience Cloud)

As a Salesforce - Senior Developer (Service + Experience Cloud) at our company, you will play a pivotal role in designing, developing, and implementing Salesforce solutions that enhance customer engagement and experience. You will collaborate in an international environment, working closely with other experts to deliver exceptional service to our clients.

What you do

A seasoned Salesforce Senior Developer with an industry experience of minimum 5+ years to work on projects of enterprise grade. The ideal candidate will possess expertise in design, develop, and deploy robust Salesforce solutions using Service Cloud and Experience Cloud. The ideal candidate will create scalable, user-friendly solutions aligned with business needs using both declarative and programmatic capabilities of Salesforce.

• Service Cloud: New org development (Build) with expertise in configurations and custom development.
• Experience Cloud: Light maintenance (Run) and implementing V2 of the MVP along with country roll-outs (Build).

Salesforce Certifications:

• Service Cloud Consultant
• Experience Cloud Consultant
• Platform Developer I/II
• Experience with CI/CD tools (e.g., Jenkins, Git, Copado).
• Familiarity with Agile methodologies and tools like JIRA.
• Knowledge of Einstein Bots and Salesforce AI features.

What we ask for

Service Cloud Development

• Configure and customize features like Case Management, Service Console, Entitlements, SLAs, Knowledge Base, and Live Agent.
• Implement Omni-Channel Routing, workflows, and macros for optimized support processes.
• Automate service processes using Flow, Process Builder, and Apex.
• Integrate third-party systems for seamless operations (e.g., telephony, chatbots, email-to-case).

Experience Cloud Development

• Design and develop solutions for customer portals, partner portals, and self-service platforms.
• Customize templates and build personalized experiences using Lightning Web Components (LWC) and Apex.
• Configure security models, user profiles, roles, and sharing rules for different audiences.
• Optimize layouts, navigation, and user experiences for seamless access across devices.

General Salesforce Development

• Build custom solutions using Apex, Visualforce, and Lightning Web Components (LWC).
• Write and maintain custom triggers, classes, and batch processes.
• Integrate Salesforce with external systems via APIs (REST/SOAP) and middleware platforms.
• Perform data migrations, validations, and deduplication using Data Loader, Workbench, or ETL tools.
• Participate in full lifecycle development, from requirements gathering to deployment and support.

What we offer

You’ll be a member of the international Valtech Retail hub. Here, you and other experts form part of a growing team that works together closely to create a shared impact for some wonderful brands. We are proud of what we do and frequently you will be pushing the limits of innovation and creativity. We’ll also support your development through our internal Academy. So if you’re looking to work for major brands on challenging projects in a culture that prizes freedom and responsibility, get in touch.

At Valtech, we’re here to engineer experiences that work and reach every single person. To do this, we are proactive about creating workplaces that work for every person at Valtech. Our goal is to create an equitable workplace which gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).

Please do not worry if you do not meet all of the criteria or if you have some gaps in your CV. We’d love to hear from you and see if you’re our next member of the Valtech team!