RevOps Salesforce Specialist

RevOps Salesforce Specialist

Job description

As Virtuagym keeps on growing, we are now looking for a new face to complement our team. As RevOps Salesforce Specialist, you will be the owner of our RevOps tech stack and all operational-related workflows/designs! Will you join us to create a healthier and happier world?

This is a full-time and hybrid or remote position from Amsterdam, where you will be working for our global teams.

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership, and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment, and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

We have a beautiful office in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This means that you have the freedom to work from home whenever you want, provided you keep delivering great results! At the same time, we love bringing our teams together by organizing team events and company parties to brainstorm about the future of our industry and build friendships, while having fun along the way. 😊

What this role looks like

As our RevOps Salesforce Specialist, you act as the face of RevOps to deliver mutual value for our managers/teams, clients, and our business by focusing on and ensuring an optimized and efficient operation, where our employees can perform at their best. You play a key role in driving efficiency, digitalization, and automatization in Salesforce with the goal to deliver the right value through the right resources.

You are part of a diverse and international team, working closely together with multiple departments to ensure that as many client employees as possible successfully use Virtuagym. You will closely collaborate with our customer success management team and will represent customer operations and work together with our Heads of Service/Onboarding and Director of CSM, you will partner up with our data and operations specialist.

Some of your key tasks as a RevOps Salesforce Specialist

• Being the 1st line of support to leadership who locate CRM/product/data analytics issues; troubleshooting issues, escalating for further fixes, tracking progress, and communicating status to all stakeholders;
• Designing and managing integrations across revenue platforms for a unified operational view.
• Building and maintaining reporting dashboards to track KPIs, revenue trends, and forecasts, providing actionable insights to leadership.
• Proactively recommending strategic improvements to our business model and having a strategic alignment with management;
• Perform deep data dives to identify customer experience improvement opportunities and work across departments to put insights into action;
• Report to management and executives on past results, renewals forecast, and trend analysis. Create meaningful insights that can help the teams, as well as across departments;
• Create strategies to proactively improve the way our teams are working, with a good balance between effort versus value.

Job requirements

What you will bring to the team

• BSc or MSc in Business or Technical Studies (for example: Computer Science, Data Science, Business Administration, etc)
• Strong technical affinity while at the same time enjoy collaborating with people across multiple teams.
• 1+ years of experience administering a CRM (Salesforce, Hubspot, etc). Working experience with BI tools is a plus (e.g., Domo, PowerBI, etc)
• Excited to constantly keep learning about the latest technologies and excited for the potential of AI and Generative AI.
• Proven track record in improving CS operations teams and being able to work closely with management;
• Highly organized with a strong sense of urgency to meet business goals, and deadlines and get things done;
• Great interpersonal skills, team player, and easy to work with;
• Critical thinking and a systematic approach to work with a focus on high-quality standards
• SQL or other programming languages knowledge are a plus
• Fluent English [must have]; and additional languages are a plus (for example Spanish, Dutch, German, or French).

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should join Virtuagym!

Benefits:

🚀 Grow your career by having a direct impact on our business results, in a team where learning and personal growth are at the core.

🌎 Remote-friendly: you can work from your home in The Netherlands.

🌴 25 paid vacation days per year (based on a full-time contract), with the option to buy extra vacation days when you have used up all 25 days

🏡 Pension scheme and a holiday allowance of 8%

💻 We provide your home office set-up and hardware and a working-from-home allowance.

💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription (Trainmore, Basicfit, Classpass, Onefit etc.), Friends & Family gym discount and free video-on-demand workouts.

✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks.

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

⚽ Organized Virtuagym sports events throughout the year.

🎉 Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.

🍝 Friday company lunches at our Amsterdam office.

About Virtuagym
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs, and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate, and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other, and sharing success. As a scale-up, we embrace our diversity, international character, and our flat hierarchy that promotes great freedom, taking ownership, and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.